Image Shapes is working when editing but doesn't apply when closing the page - Forum | JoomShaper
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Image Shapes is working when editing but doesn't apply when closing the page

Asked by Pascal Wickert 2 years ago Last activity 2 years ago

Hello,

I am on Joomla 5 and SPPB 5.2.9. When trying to add a shapes to an image in frontend editing, I can see the shapes. After saving the page and closing the editor the regular page doesn't show the shape.

Thank you,

Adding screen capture to illustrate:

Screen when editing: https://prnt.sc/6vziBUW4fqNp.
Screen after closing the Frontend editor: https://prnt.sc/d6qgTRWcRMkf

Thanks for any help you may provide that can cause this.

4 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
2 years ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Note: Please make sure that you don't have override addon of image addon inside the template directory.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Pascal Wickert Asked this
2 years ago

Thank you Toufiq,

I have put the information in the hidden field.

Thank you for your help

Toufiq Senior Staff
2 years ago

Please check now. Thanks

Pascal Wickert Asked this
2 years ago

It's working!!

Thank you so much Toufiq!

Was it some settings on my side that wasn't right?

In any case thank you for your quick help.

Toufiq Senior Staff
2 years ago

You shouldn't use both lazy load(Helix & page builder). I have disabled the Page Builder lazy load. Thanks

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