Image Shapes is Working When Editing But Doesn't Apply When Closing The Page - Question | JoomShaper
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Image Shapes is Working When Editing But Doesn't Apply When Closing The Page

PW

Pascal Wickert

SP Page Builder 1 month ago

Hello,

I am on Joomla 5 and SPPB 5.2.9. When trying to add a shapes to an image in frontend editing, I can see the shapes. After saving the page and closing the editor the regular page doesn't show the shape.

Thank you,

Adding screen capture to illustrate:

Screen when editing: https://prnt.sc/6vziBUW4fqNp. Screen after closing the Frontend editor: https://prnt.sc/d6qgTRWcRMkf

Thanks for any help you may provide that can cause this.

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Website
https://uottawa.ca
5 Answers
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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 month ago #152146

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Note: Please make sure that you don't have override addon of image addon inside the template directory.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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PW
Pascal Wickert
Accepted Answer
1 month ago #152152

Thank you Toufiq,

I have put the information in the hidden field.

Thank you for your help

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 month ago #152160

Please check now. Thanks

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PW
Pascal Wickert
Accepted Answer
1 month ago #152161

It's working!!

Thank you so much Toufiq!

Was it some settings on my side that wasn't right?

In any case thank you for your quick help.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 month ago #152206

You shouldn't use both lazy load(Helix & page builder). I have disabled the Page Builder lazy load. Thanks

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