Helix Buttons/labels Not Loading Properly - Question | JoomShaper

Helix Buttons/labels Not Loading Properly

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Mike Lawson

Helix Framework 3 weeks ago

Hello

Im noticing in my Joomla 4 install that any Helix related functions in the template settings have strange looking labels...as if they arent being loaded properly. Here is a screenshot https://prnt.sc/238e64KfTE_g

Im using Helix version 2.0.17. Thanks

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6 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 weeks ago #153662

If you updated Helix to last version (2.0.18) it should inlcude correct language file or file from docs also should be correct. I use it for 50 sites.

I still see <version>2.0.17</version> WHY??? Update template!

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ML
Mike Lawson
Accepted Answer
3 weeks ago #153639

UPDATE

I found the following documentation: https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#missing-language-phrases-in-helix-after-joomla-update

I followed the instructions and updated the .ini language file with the latest installation and the labels still arent showing properly. Any other solutions?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 weeks ago #153642

Hi Mike,

probably you done something wrong, maybe used wrong language file or not overrided old one or wrong folder. Those are 3 popular reasons. What is full name of your template?

BTW

Helix Ultimate should be 2.0.18 !

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ML
Mike Lawson
Accepted Answer
3 weeks ago #153643

Hello, I overrided the language file in this folder: public_html/templates/shaper_helixultimate/

File name is: en-GB.tpl_shaper_helixultimate.ini

I used the file you provided in the .zip file.

What else am I missing?

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ML
Mike Lawson
Accepted Answer
3 weeks ago #153647
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ML
Mike Lawson
Accepted Answer
3 weeks ago #153727

Ok I will update the template. But to answer your question (WHY???) is because with every Helix install Ive ever used...updating the template always breaks my css files...specifically my Header styling...so I have to go back in and re-apply all my settings again to get it back to what I want....so I try to avoid updating the template unless I need to... It's an issue that Ive struggled with for years and havent gotten any resolution on. I echo many of the frustrations that are expressed in this post https://www.joomshaper.com/forum/question/5922

Thanks for your help.

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