I am using the investa template. My simple contact form works perfectly well. However, when using the form builder, the submit button doesn't work. It just scroll the page up. I need to fix this urgently. Please help
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SP Page Builder
FORM BUILDER SEND BUTTON NOT WORKING ON INVESTA TEMPLATE
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Ray Sewumber Asked this
Hello Mr Khan,
It is already 6 days since I raised the issue and you was giving me suggestion instead of physicaly looking into it such as removing the phone pattern yourself and test.
I am sorry but I was facing a lot of pressure from my client too. The bug on the Form builder is that when you add a new text field, upon submit, it says "Please fill in the requested format". As a work around, instead of adding new field, I duplicated the existing default text field and edited it. It worked.
I am sorry if I was rude. I wish you Eid Mubarak.
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Ray Sewumber Asked this
Sending you my Credentials in the hidden message.
Ofi Khan Staff
Hello Ray Sewumber
Please remove the CSS from Email Content box and then check your issue.
https://prnt.sc/D0umdamqLH_V
Best regards
Ray Sewumber Asked this
Thank you for your answer. I have removed all CSS but it doesn't fix the issue. Now on a simple text field, When submitting, it says "Please match the requested format". This looks like a bug. Please check and revert as this is quite urgent. Really hoping I could get a good help on this.
Ray Sewumber Asked this
I am still waiting for a solution on this as the site is live. This is a guaranteed bug on the system. Kindly please advise how to I can get the form to work. All variables looks good.
Ofi Khan Staff
I think the issue is on Form Builder Phone pattern. Please check without the pattern. If it works, then check the pattern.
Ray Sewumber Asked this
Hello Mr Khan,
I have removed the phone field. This doesn't fix the issue. I sent my credentials via hidden message. Kindly please check it. I tried everything possible. I am at the point of giving up with Joomshaper. Support also takes too long to respond and the website is live. Kindly please help.
Ray Sewumber Asked this
Found a workaround. Thank you for not fixing the bug.
Ofi Khan Staff
You are welcome 😊
You have to allow us time to investigate the issue. Yesterday was a festival holiday here and so I could not reply to you. What was the workaround by the way?
Earlier, I tested a fresh form builder addon with a new SP Page Builder page on your site. It worked normally. This is why I asked you to check the pattern.
Ofi Khan Staff
I understand you. Eid Mubarak to you and your family too. I have tried a new page as I said and everything worked normal. I could have tried but I thought you should do it. If I remove this, then I would have to keep a backup. Anyways, I hope the issue is solved now.
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