video upload problem - Forum | JoomShaper
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video upload problem

Asked by Torsten Kaletta 2 years ago Last activity 2 years ago

Hello,

I am using the Estate template. I want to insert a video and have uploaded the video files using FTP. When I want to select the video, I can't because it is not displayed. When I use the upload button, I get a message that the file is too large to upload. My Upload Max Filesize is set to 152M and the video file is 60MB.

best regards

Torte

2 replies

Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. You have to upload from the Joomla administrator area.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Anthony Grinblat

WHERE IS THE CUSTOMER SUPPORT THAT I AM PAYING FOR???

Toufiq Senior Staff

I would rewquest to you please read my previous reply. Thanks

Anthony Grinblat

I'm sorry, I don't know what you mean. Can I please get some customer support that I am already paying for???

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