J2store Error On Arino Template - Question | JoomShaper

J2store Error On Arino Template

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dagbjort

Template 3 years ago

We are using your Arino temlate and suddenly we are experiancing errors in the j2store checkout proccess and the customers are unable to complete the checkout proccess. I see that this is also happening on your preview site and we really need this fixed as soon as possible. I have a lot of customers waiting and need this fix as soon as possible.

we are using j2store on other templates and we are not experiancing this error in them, so the problems seems to be tied with the template

I chatted with a helpful staff member that said this was: " it's the problem from the rabbit plugin from them." and that: "Our tech-team will be in touch with you."

Thank you in advance for resolving and helping with this error quickly.

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1 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #14292

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access & FTP access to check the issue? I will check & get back to you soon.

Note: Please capture a screencast video of full scenario. I will check & get back to you soon. Also, Please make sure that, the Joomla default Template works or not.

-Thanks

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