Hi there!

Thanks for reaching out.

Did you mean you tried the quickstart pack? Have you followed this?

https://www.joomshaper.com/blog/how-to-install-quickstart-package-in-joomla-4

Moreover, the issue seems with an extension, named Skipto in this case.

Please make sure you have fulfilled technical requirements:

https://www.joomshaper.com/documentation/joomla-templates/kidzy/technical-requirements

Hope this helps anyways!

Best Regards

Hello,

Yes I've installed your package many times and I never had such problem before. The plugin folder is there and the PHP file also. I don't know where it comes from but something is not working for sure. Please help.

Best regards Laetitia

Hello,

Could you please help me?

Thank you Laetitia

Hi,

Do you want me to install the Quickstart pack of the Kidzy template there on behalf of you?

Hello,

yes please install it for me because i'm losing too much time and I beleive this can be quickly done.

Thank you for your help.

All instructions and pass details are in the message

Best regards Laetitia