The JoomShaper Support desk have replied to an error report with:

Hello there, Apology for your experience with our product. It sounds like a technical issue. Please post in the Support Forum about this: https://www.joomshaper.com/forum/ask/add The technical team is there to assist you firsthand. Support Specialist JoomShaper

Two weeks ago I reported that after loading the Aspacia template I got an error message on a 404 page.

The JoomShaper Support desk replied - and asked me: Would you mind to share which type of website are you making ?

And I do not think I quite understand the question ? The Aspacia template is basically a brochure template (it is not a store, or anything more complex than that). We have installed the template for use as a brochure website. This occurs before any Joomla 5 extension is added - and so the site is not yet being used for anything.

The error occurs if I add the standard Joomla log in module to the home page, with the Aspasia template activated.

See it here: https://dev.afpo.org.uk/index.php

The error message that arises is: Failed opening required '/home/simon_wc/apps/simon_afpo_dev/components/com_users/helpers/route.php' (include_path='.:/opt/remi/php82/root/usr/share/pear:/opt/remi/php82/root/usr/share/php:/usr/share/pear:/usr/share/php')

See it here: https://dev.afpo.org.uk/index.php

Our understanding is that this error occurs when the template has not been upgraded to work with Joomla 5 extensions and is therefore looking for something that existed in Joomla 3 but does not exist in Joomla 4 or Joomla 5.

The error does not occur when using the standard Cassiopeia template.

I spent 199$ with Joomshaper at the start of May and yet here - almost at the very end of May, I still cannot make a template work - and the project I am working on is now running late.

If these templates cannot be made to work with Joomla 5 - and are therefore not now fit for purposes, then please advise me how to obtain a refund. I require Joomla 5 compliant templates which I understood these to be.

WHAT I would prefer however, is a rapid answer to the problem I have reported.