FormBuilder Addon - Sends Success Message, But No Email
Varina Seidel
Updated to Joomla version 4.4.4 and later to 4.4.5. SP Pagebuilder is version 3.8.7 I did not change anything in the Addon, but suddenly the emails send via SP Pagebuilder Addon FormBuilder dissappear? Once you fill the form and send it, you get a positive success Message, but no email arrives. Neither to the admin nor the client.
What can I do?
I checked the email browser and mailboxes all work well. I checked Recipient Email and From Email and set both to my admin Emails now, still I dont get any message.
What else can I check? As it worked well for months, but I think since on of the last updates it is not working properly anymore.
Thanks for your help
Ofi Khan
Accepted AnswerHello Varina Seidel
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Varina Seidel
Accepted AnswerDear Ofi Khan, kindly find access to our website.
Looking forward to solve the issue.
Ofi Khan
Accepted AnswerPlease share this access (in the hidden content). Or let me know if you need my public IP to whitelist it.
Varina Seidel
Accepted AnswerHi Ofi, it was a problem with the authentification method caused by the host (strato). The issue is solved already.