hi, yesterday I installed the latest update of Helix Template, Plugin and Pagebuilder. Afterwards I got display errors and don't know what to do. Do you know anything that produces these errors?
Staff replied
SP Page Builder
Display Error after Update
6 replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.
Login denied! Your account has either been blocked or you have not activated it yet.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Jochen Eurich Asked this
Login is fixed, test again...
thank you
Toufiq Senior Staff
Where exactly should i check?
Jochen Eurich Asked this
You wrote that the specified login doesn't work, I just checked that and activated the login.
Toufiq Senior Staff
Afterwards I got display errors and don't know what to do.
After login?
Jochen Eurich Asked this
no, look to the Frontpage there are the Articelboxes from Pagebuilder and there is missing the padding distance between the boxes... this comes after the Update.
Toufiq Senior Staff
Preview mode works fine. But, home page doesn't work. Did you use any caching service?
Toufiq Senior Staff
Update: Now it works fine. Maybe, the problem was caching. Thanks
Jochen Eurich Asked this
not quite, it doesn't work on the underside yet, e.g. https://www.kreuzfahrtschnäppchen.de/top-angebote.html
Toufiq Senior Staff
Check now. Thanks
Jochen Eurich Asked this
ok, what did you do?
Toufiq Senior Staff
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