Display Error After Update - Question | JoomShaper

Display Error After Update

JE

Jochen Eurich

SP Page Builder 1 year ago

hi, yesterday I installed the latest update of Helix Template, Plugin and Pagebuilder. Afterwards I got display errors and don't know what to do. Do you know anything that produces these errors?

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12 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #158995

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

Login denied! Your account has either been blocked or you have not activated it yet.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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JE
Jochen Eurich
Accepted Answer
1 year ago #158996

Login is fixed, test again... thank you

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #158997

Where exactly should i check?

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JE
Jochen Eurich
Accepted Answer
1 year ago #158998

You wrote that the specified login doesn't work, I just checked that and activated the login.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #158999

Afterwards I got display errors and don't know what to do.

After login?

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JE
Jochen Eurich
Accepted Answer
1 year ago #159002

no, look to the Frontpage there are the Articelboxes from Pagebuilder and there is missing the padding distance between the boxes... this comes after the Update.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #159008

Preview mode works fine. But, home page doesn't work. Did you use any caching service?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #159011

Update: Now it works fine. Maybe, the problem was caching. Thanks

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JE
Jochen Eurich
Accepted Answer
1 year ago #159018

not quite, it doesn't work on the underside yet, e.g. https://www.kreuzfahrtschnäppchen.de/top-angebote.html

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #159019

Check now. Thanks

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JE
Jochen Eurich
Accepted Answer
1 year ago #159020

ok, what did you do?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #159021
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