Hello Geoff

Sorry, I could not get the issue. Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur. Also, activate the access so that I can check the site.

Best regards

Hi Ofi.

I've included a screen shot below for you Ofi.

You are using Helix Ultimate and Varsita (Helix3 framework) templates on the site. Please uninstall Varsita template and Helix3 plugin and then check your issue. Keep a site backup first before doing this.

Ok I have uninstalled Varista and cleared cache, but so far made no difference.

I had previously uninstalled Helix3. Also, the megamenu "Meet" link was working until I made an edit and saved. It seems the megamenu data is corrupt. Where/how is it stored?

Thanks for helping me to solve the problem, I am unable to complete work on the menu at present.

regards, Geoff

Can you re-create the mega menu? I also think somehow the data is corrupted. If you try again adding the same menu item and find at what point the issue arise, then it would be helpful to find the fix.

I don't really want to recreate it, it took quite a while to build so far. Where is the data stored? Can you provide me with informatoin on how it is constructed?

thanks, Geoff

Please go to your database and find menu table. There search for the Mega menu item. The mega menu data is stored on the params column.

prnt.sc/5DH_Lzi8wqPs

Here's the megamenu parameter data for the problem item... can you or a developer see the problem?

{"menu-anchor_title":"","menu-anchor_css":"","menu_icon_css":"","menu_image":"","menu_image_css":"","menu_text":1,"menu_show":1,"page_title":"","show_page_heading":"0","page_heading":"","pageclass_sfx":"page-cong","menu-meta_description":"Meetings are held on a regular basis.","robots":"","helixultimatemenulayout":"{\"badge\":\"\",\"badge_bg_color\":\"\",\"badge_position\":\"\",\"badge_text_color\":\"\",\"customclass\":\"\",\"dropdown\":\"right\",\"faicon\":\"\",\"layout\":[{\"type\":\"row\",\"attr\":[{\"menuParentId\":\"\",\"moduleId\":\"\",\"type\":\"column\",\"colGrid\":\"4\"},{\"type\":\"column\",\"colGrid\":\"8\",\"items\":[{\"type\":\"menu_item\",\"item_id\":\"1141\"}],\"menuParentId\":\"\",\"moduleId\":\"\"}]}],\"megamenu\":\"1\",\"menualign\":\"center\",\"showtitle\":\"1\",\"width\":\"650px\"}","helixultimate_enable_page_title":"0","helixultimate_page_title_alt":"","helixultimate_page_subtitle":"","helixultimate_page_title_heading":"h2","helixultimate_page_title_bg_color":"","helixultimate_page_title_bg_image":""}

I have checked and compared with a sample mega menu on my local installation. It looks like your module id is missing here. My localhost data is on the left and your data is on the right. Look at the green marked place. Module Id is missing. I have found 2 module id missing. This could be a reason for not loading. Please create it again. It will be fixed.

https://prnt.sc/GcRWLCgnuyIS