Request Failed With Status Code 500 - Sp Page Builder 5.3.4
Patrick
Hi,
i have big problems with Sp Page Builder 5.3.4.(before it was Sp Page Builder 3.8.10)
- When i installed i get Iternal error
- Then 0 Call to a member function children() on null
But the component seems to be installed. But when i want to edit the pages i get Request failed with status code 500
Pages are not possible to edit
Best regards Patrick
Ofi Khan
Accepted AnswerHello Patrick
Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.
Best regards
Patrick
Accepted AnswerHi, thanks
I didnt make it with Akeeba, i have it twice, also on localhost and on web536... You will see the files on the hidden content
Best regards Patrick
Patrick
Accepted AnswerHi, did you look already at my problem?
With version 3.8.10 it works fine on backend, but frontend error 0 bizarre
The error 500 on version 5.3.4 is only when i click on pages, the other are working (addons, font book etc)
PLease, it is important
Patrick
Accepted AnswerIt's a pity that I haven't received an answer from you. I need to find a solution. I have many websites running with SP Page Builder and I don't dare to upgrade to version 5.3.4 because I know there are many issues with it. It feels like you are leaving me hanging because you don't know the answer.
Schwyzer
Accepted AnswerPatrick, try to clean the joomla cache, clean all..... and your browser cache. Then install Sp Page Builder 5.3.4 manual again... Maybe it helps.
Patrick
Accepted AnswerIt doesnt work !!!
Schwyzer
Accepted AnswerI had a similar problem after this update...I found that my IP address was blacklisted by the provider, for whatever reason...I had this problem fixed and the error message was gone.
Otherwise you really need help from Joomshaper-Support...
Ofi Khan
Accepted AnswerIs it possible to share Akeeba Backup? or I can take Akeeba Backup from your site if you allow.
Patrick
Accepted AnswerYes, great, you can make it, absolutely. I have a duplicate from the site on localhost xampp
Patrick
Accepted AnswerHave you found the problem now? You can't leave me hanging now. I have more than 10 websites with SPPB. If the problem isn't solved, I won't be able to apply updates, what do I tell customers? I kindly ask you to sort out the problem by the end of the week, I don't have time to wait anymore. Thank you
Patrick
Accepted AnswerOK, thanks, it works fine. What did you make exactly? Its, if i have the problem with the other websites, so i can i make myself.
Ofi Khan
Accepted AnswerYou are welcome 😊
There was SP Page Builder Admin Menu Module and SP Page Builder Menu Icon module. Maybe it came from SP Page Builder 4. I have removed these from database and then installed SP Page Builder 5 on your site.
Patrick
Accepted AnswerHi,
what did you exactly made to resolve the problem? Could you me explain where in the database you worked on, maybe with screenshots?
I have now exactly the same problem with my website (and others), like i prevent already
When i try to install sppb v5.3.6, i have the error Es ist ein Fehler aufgetreten.
0 Call to a member function children() on null Best regards Patrick
Ofi Khan
Accepted AnswerUninstall SP Page Builder and then install it again. Let me know if it solves the problem.
Ofi Khan
Accepted AnswerPlease share your administrator access and cPanel or FTP access. I will fix it.
Patrick
Accepted AnswerThank you, but please tell me where do you make changes, so i can do it with other websites as well.
Ofi Khan
Accepted AnswerI have just uninstalled SP Page Builder and this happened:
Patrick
Accepted AnswerPlease try again, ive installed the backup database and it works to login.
I made a backup with Akeeba now.
Please try it local before working on the live site. Its a big sh*t for me, i have more than 10 Websites that should be updated.
I dont understand why you have this errors with the new versions. With 3.8.10 all worked fine. And im shure, that a lot of others have the same problems.
P T
Accepted AnswerHello I m facing the same issue on more that 5 websites. Could you please advise what;s the fix for it ? HEre are the screen shpts of the erroe it;s displaying https://prnt.sc/BpeR9WA32ANt https://prnt.sc/BpeR9WA32ANt
Ofi Khan
Accepted AnswerApology for the delay. I have shared the issue with our team lead. He is checking your issue.
Ofi Khan
Accepted AnswerWe have checked your issue. Content column missing from SP Page Builder database table. This column has the page data. Have you accidentally deleted the database tables? Unfortunately, it is not possible to recover since I do not have the Content table data. You can add the table to your database but you will also need the data. If you have any older backup, then restore it.
Patrick
Accepted AnswerThank you for your efforts. I haven't deleted anything from the database. If you reinstall SPPB 3.8.10 everything works. Could you perhaps try reverting to 3.8.10 locally (please not on the live site) and installing the new version, then you will see that something is wrong. Unfortunately I have the problem on several websites.
Ofi Khan
Accepted AnswerI have fixed your issue. Please download the backup from the hidden content and install on your server.
Ofi Khan
Accepted AnswerYou are welcome 😊
I have checked the backup on SP Page Builder 3. Then updated to SP Page Builer 5 and added the missing Content column.
Please accept the answer that helped you. Finding the solution for the other users with the same issue will be easier. There is a button to accept answers after each comment.;
I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on
This will inspire us to improve.
Ofi Khan
Accepted AnswerI have added it on the database running SQL query.
ALTER TABLE `xxxxx_sppagebuilder` ADD `content` MEDIUMTEXT CHARACTER SET utf8mb3 COLLATE utf8mb3_general_ci NULL DEFAULT NULL AFTER `version`;Patrick
Accepted AnswerUnfortunately, the following things are not working properly:
-
I can no longer save articles and categories Joomla\Component\Categories\Administrator\Table\CategoryTable::_getNode(1, id) failed.
-
SPPage Builder cannot be installed (I can install other extensions) 0 Call to a member function children() on null
-
Frontend editing SPPB - error 1054
-
Integrations Joomla article always sets itself to OFF
Brandon Doyle
Accepted AnswerI am having this same issue going from 3.8.10 to 5.4.3 after upgrading to Joomla 5.2.2
When i want to edit the pages i get Request failed with status code 500
Pages are not possible to edit
Could you help?
itfirstaid
Accepted AnswerHi,
I'm facing same problem, page section not working and showing 500 internal server error in backend. Please have a look at site backend and help me to fix this issue.
Thanks.
Ofi Khan
Accepted AnswerHello itfirstaid,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Please post a new question regarding your issue.
Also, remove your credentials from this post. Do not post your credentials on other's post for safety issue. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
Best regards
Emanuele
Accepted AnswerHi. I have the same problem. When I try to upload a large video file (I'll start by saying that the server and configurations have been corrected to do so), I get error 500.