If I update the SP Pagebuilder component, my page is no longer accessible, I get the error message
Failed opening required '/is/htdocs/wp1134923_K5CDIUA4W0/2023/components/com_sppagebuilder/builder/classes/base.php' (include_path='.:/usr/share/php8.1')
The license is currently for the site www.fraeulein-gusti.de
What is the error, what can I do?
Thank you for your feedback!
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide & FTP access & Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Thanks for your answer. Here is the new user that was just created:
FTP user follows shortly ...
Here comes the FTP account
Please check now and let me know. Thanks
Oh, thank you very much for your help!
I would be very interested to know what the problem was?! Also for people who have the same problem: it would definitely help them if you wrote what the problem was?
thank you very much!
best regards
administrator/components/com_sppagebuilder
components/com_sppagebuilder
These folder was missing. That's why need to re-upload these folders via FTP. Thanks
The screenshots above are not showing up for me. I am having the same issue and would like to know what folders I need to upload via FTP.
administrator/components/com_sppagebuilder
components/com_sppagebuilder
These folder was missing. That's why need to re-upload these folders via FTP. Thanks
Thank you.
You are most welcome & Thanks
Thanks guys - this solution also helped me solve the same issue.
You are most welcome & Thanks
