Pb menu dissappear

Rashida Rahman Staff

2 years ago

Hi there!

Sorry for your issue.

Which menu are you talking about, please? Can you send some screenshot indicating that area?

Moreover, the URL you have shared can not be reached from my end. Would you please check?

Best Regards

KM

Kostas Mantas Asked this

2 years ago

my mistake i resend you the hidden content
The main menu missing at the top
https://prnt.sc/o1Yf8elhWH_v

KM

Kostas Mantas Asked this

2 years ago · edited

any news about this please?

KM

Kostas Mantas Asked this

2 years ago

i still have no respond about my problem. I am very dissapointed with service and support

Rashida Rahman Staff

2 years ago

Hi there!

Sorry for the delay.

Would you please assure that you have a full site backup and I can test in your site to which you have given access above? Can I take backup also to test it on my local?

Best Regards

KM

Kostas Mantas Asked this

2 years ago

yes you can take backup to test it on your local

KM

Kostas Mantas Asked this

2 years ago

i also noticed that the helix didn't work properly.

Rashida Rahman Staff

2 years ago

Let me check.

Akeeba backup wasn't there. I have installed it and now taking a full site backup.

KM

Kostas Mantas Asked this

2 years ago

ok... I suppose you need more time

KM

Kostas Mantas Asked this

2 years ago

yes menu works fine. the only issu is tha i lost all css code i wrote but if we cant find it small problem, i will wrote it again

Rashida Rahman Staff

2 years ago

Hi,

Oh, I didn't realise that loss. However, there is a backup of your site, you will find it under Akeeba backup. So you can use that any test environment to get fetched what you have lost.

Thanks for confirming the menu works fine now:)

Best Regards

KM

Kostas Mantas Asked this

2 years ago

sorry again i have the same issue.
i post this https://www.joomshaper.com/forum/question/33950 and after that change my site broke again with the same problem and i lost one more time the entire custom code