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After Installing SP Page Builder Pro it is not shown --> still only SP Page Builder

Asked by Jörg 2 years ago Last activity 2 years ago

Hi,
after having a lot of trouble with my payment for SP Page Builder Pro, I payed it a second time. But this is now not the problem.
I have downloaded SP Page Builder Pro and install it to my WebPage there is still SP Page Builder shown under the components and not the Pro.
I just followed the steps mentioned in the documentation and got the information that component installation finished with green color. But it seems that this is not the case.
What can I do to use the payed Pro version??
Thanks Jörg

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff
2 years ago · edited

Can you use all PRO features, If Yes - just use them. Indeed in DE version was without "Pro" word.

I installed you new DE for SPPB and now you should see that :)

info_2951_2024.gif

Have Fun! And don't worry about the little things. Life is too short.

11 more replies

Oldest first Newest first Most helpful
Jörg Asked this
2 years ago

Hi,
sorry did not help.
Thanks JÖrg

Rashida Rahman Staff
2 years ago

Hi JÖrg,

Would you please share your admin access to check the issue for you? Please keep a full site backup before giving the access.

Best Regards

Jörg Asked this
2 years ago

Hi Rashida,
posted in hidden content.
Thanks Jörg

Rashida Rahman Staff
2 years ago

Hi Jörg,

The user is not a super user, I can not check your installation and other stuffs. Can you please give me a super user admin access?

Moreover, please mention with screenshots about which pro features are missing there.

Best Regards

Jörg Asked this
2 years ago

Hi Rashida,
I have changed the user, you should have the super user rights now.
Regarding the missing features, first of all I see in folder components just SP Page Builder and not ... Pro as it was before with the older version I bought.
I had a problem with uploading the image, it just shows the components and shows SP Page Builder installed and not SP Page Builder Pro.
Thanks a lot
Jörg

Paul Frankowski Senior Staff
2 years ago · edited

Hi
Jörg .

Thanks for working access. Indeed it was problem becuase you had installed and enabled both Update plugins for Lite and Pro version. I reinstalled with Pro version, and now should be OK for today, and future days.

Remember to clear browser cache, just in case.

Jörg Asked this
2 years ago

Hi Paul,
thanks a lot, but I still see SP Page Builder instead of SP Page Builder Pro under the components.
Best regards
Jörg

Paul Frankowski Senior Staff
2 years ago

You have installed PRO, I am 100% sure of that. I know what I installed.

info_2950_2024.gif

Maybe in German language, you have name without "pro" that's all. Relax.

Jörg Asked this
2 years ago

Hi Paul,

sorry to get back to you ones again. I have cleared the Browser Cache, cleared the one in Joomla, loged on again and still I see only SP Page Builer and not Pro.
Could you give me some tips to make me able to see also the Pro version?
Sorry I'm not able to upload a picture, clicking on insert image it does not let me upload.
Thanks Jörg

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