Page Crashed after Pagebuilder Update - Forum | JoomShaper
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Page Crashed after Pagebuilder Update

Asked by Marius Wutschke 2 years ago Last activity 2 years ago

Hello,
i updatet SPPagebuilder this morning and after the frontend and backend of our page doesn't work anymore.
This is the message i get:
Failed opening required '/homepages/22/d634309813/htdocs/bikebarITW/components/com_sppagebuilder/builder/classes/base.php' (include_path='.:/usr/lib/php8.1')
I can't even get inside the backend so i can could change or delete extensions to solve the problem.

Update:
I loaded a backup, the page is back online for our customers.
But how can i do the sppagebuilder update without getting the error again?
And i dont know why, but the backend of the sppagbuilder is still broken.

Please have a look.

13 replies

Oldest first Newest first Most helpful
Ofi Khan Staff
2 years ago

Hello Marius Wutschke

Apology for the inconvenience. Please share your administrator URL here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Marius Wutschke Asked this
2 years ago

I added the URL.
I fixed the broken backend links of the pagebuilder too by doing a rollback of the sql database.
The only thing is: i want to know how to update the pagebuilder without getting the error again.
By the way: can i do an upgrade to pagebuilder 5 without problems or do i have to change / rearange my content?

Ofi Khan Staff
2 years ago

Sorry, your given credentials do not match. Please check and share again.

Marius Wutschke Asked this
2 years ago

I reosted the credentials.

Ofi Khan Staff
2 years ago

Please activate the access.

https://prnt.sc/qreelPspIHbT

Marius Wutschke Asked this
2 years ago

Done! Sorry :)

Ofi Khan Staff
2 years ago

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

Marius Wutschke Asked this
2 years ago

I shared a wetransfer link in the hidden content.

Ofi Khan Staff
2 years ago

Sorry, the transfer got expired. Please share it again.

Marius Wutschke Asked this
2 years ago

here you go

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