Social Link - Question | JoomShaper

Social Link

DS

DMG Support

Template 1 year ago

I am using the Helix Ultimate Template and when trying to put the link in for Instagram in the Template Options I continue to get an error (error: undefined). All other social links loaded fine. Is there a trick for Instagram? Thanks I have the site locked down while building but if you need login I can send that. Thanks https://www.instagram.com/risingphoenixbookkeeping

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7 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #165566

Hi,

  1. Is that raw Helix Ultimate template or template based on Helix Ultimate?
  2. Can you test that same link inside different Social Icon Input field, to compare if error message will apear.

In general, link seems to be OK.

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DS
DMG Support
Accepted Answer
1 year ago #165568

It is Helix Ultimate template and I added the social icon and link to a page and it links up fine so it seems to just be in the template settings.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #165600
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DS
DMG Support
Accepted Answer
1 year ago #165613

No it still doesn't work in template settings but let me read through the link you sent. Will let you know. Thanks

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #165618

To be honest, I still don't know where you have a error without screenshot or video link, but ....

maybe try that method

fa-instagram www.instagram.com/risingphoenixbookkeeping

info_3025_2024.jpg

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DS
DMG Support
Accepted Answer
1 year ago #165630

That worked. Thanks for your help.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #165635

Uff, OK. Mark topic as solved. Thanks.

On my sites worked also inside decidated input field. But in IT World everything is possible :p

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