Hello there,

Please, share your website URl along with the administrator access with us in the Hidden Content area so that we can check the issue at our end.

Thanks!

Hi I'm no able to share this information.

Can you please check by the print screen i attached to the comment?

thank you

Hello there,

Yes, we can see the print screen. However, without having a deeper dive into the site, we cannot say what's the exact problem there.

Why cannot you share the URL with us?

Oh I see,

The URL is: https://www-dev.clockworx.com/index.php?lang=en

Thank you

Hello there,

Please, share the administrator access with us in the Hidden Content area.

Hi,

Sharing it in hidden comment.

Hi,

Is there any updates about it?

We are with short time and the tool essential to finish it.

Thank you,

Hello there,

I have already checked the site and it works completely fine at my end. Please, check your site now. If the issue still remains, share a videocast with us so that we can understand the exact problem.

Thanks!

Hi,

I have shared the video link in the hidden content.

Thank you,

C

Hi Muntasir,

Do you have any updates on this issue?

Our project is depending on this tool and we need to move forward with this.

Looking forward to hearing from you,

Thank you,

C

Hello there,

Please, have a look at the attached video here. It works completely fine at my end.

Check your site now, before doing so clear the browser and Joomla cache and then try.

Thanks!

Hi Muntasir,

thank you for the support,

I have tried to watch the video by isn't available on my side (see in attach the print screen).

The issue is still persisting.

Is there another thing i can do?

Thank you,

Hi, Any updates on this please?

Thank you,

Hello there,

Please, try again now to watch the video I have attached.

Thanks!

Hi there,

The video is only loading and never plays...

The issue still persisting, what can i do to solve it?

I really need Sp page builder back on track.

Thank you for the support,

C