Contact Form Stopped Working
Dan Ellmore
I have a form builder form on this site and have just updated to the latest version of SP PAgebuilder - now the 'submit' button on the contact form has stopped working
Dan Ellmore
Accepted AnswerI appears to have stopped on many of my sites
https://ellmoredigital.com https://ellmoreclothing.com http://www.lincolnboilerinstalls.co.uk
Dan Ellmore
Accepted AnswerI have a site with SP Pagebuilder 5.3.4 and this site is working fine so it looks like an issue with 5.3.7
thanks
Dan
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Dan Ellmore
Accepted AnswerHi Toufiqur
thanks for the reply the log in is below
The form is on the contact page.
Dan Ellmore
Accepted AnswerOnce w ehave a solution I can implement it on my other sites
Dan Ellmore
Accepted AnswerI have disabled the blocking for Bangladesh - and done some tests this morning and this site is now working again!
My other site - https://www.ellmoreclothing.com/index.php/contact still does not work
And this one - https://www.b-knightandson.co.uk/site/index.php/contact
thanks
Dan
Dan Ellmore
Accepted AnswerI turned off your access to ellmoredigital.com as this site appears to be working fine now.
However the other sites are not working would you like access to one of those?
Dan
Dan Ellmore
Accepted AnswerI replied to this earlier with why it doesnt work and asked about my other sites - I have 5 that do not work now. All are using the latest SP Pagebuilder. 5.4.7.
Dan Ellmore
Accepted AnswerI sent you a working log in 24 hours ago, then resolved the issue on this site - so I replied on this thread to confirm this specific site was now working so your access was revoked and no help was needed on ellmoredigital.com
Then I asked about the other sites I have and if you wanted access - I am waiting for confirmation before i supply access to one of those.
thanks
Dan
Dan Ellmore
Accepted AnswerMany thanks
Dan Ellmore
Accepted AnswerAh OK, is it possilbe for me to rollback the update to 5.3.4 until this is resolved?
thanks
Dan
Dan Ellmore
Accepted AnswerHow can this be done pelase?
As I updated my backups to ones with 5.3.7 installed
Dan Ellmore
Accepted AnswerMany thanks for your help
Dan Ellmore
Accepted AnswerThank you so much for your help!
Great support on a great product
Dan
Toufiq
Accepted AnswerYou are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)