Duplicate Column Name Catid
Laurent
Hi,
I have found a recuring problem on SP page builder during latest update. When I update to latest release (5.3.8), I get this error : https://prnt.sc/KmPJe-qzXG-h
I know where is the problem. Inside database, SP Page builder component is identified with id 10746 in extensions table, see here => https://prnt.sc/PxC3a5B7C29q But in schemas table id is wrong, see here : https://prnt.sc/bY0fBGiGet0B
So I can update it manually, then I install again SP Page builder and works fine.
But could you please fix this issue because I had it many times on many websites.
Thanks L.
Mehtaz Afsana Borsha
Accepted AnswerHi
Thanks for contacting us and thanks for informing us. I will check and inform our team about it.
-Regards.
Mehtaz Afsana Borsha
Accepted AnswerNo sorry till now it's not been fixed, but I have informed our team as a higher priority, I hope they will fix it ASAP, maybe shortly update.
Mehtaz Afsana Borsha
Accepted AnswerCould you please keep a full site backup and check on your end? Please let me know.
Laurent
Accepted AnswerI have always the same problem on 1 website. Can I send you a copy to have a look?
Mehtaz Afsana Borsha
Accepted AnswerOk sure. Please keep a full site backup and give me your site backup in a zip format.
Mehtaz Afsana Borsha
Accepted AnswerI have already forward it to our DEV team. They will check your issue on office time.
Thanks.
Mehtaz Afsana Borsha
Accepted AnswerHi Laurent,
Could you please send us the files again? Please use Google Drive while providing the link; then, it will not expire.
Laurent
Accepted AnswerOK I have added all the infos inside Hidden Content area. the link to download files will be available 7 days, so please take 2 minutes to download them.
Mehtaz Afsana Borsha
Accepted AnswerHi Laurent,
Could you please send us the files again? I am sorry on behalf of my team for this delay. They are too busy with some projects. If possible, give us the files again so that our DEV team can investigate your issue.
Thanks for understanding.
Laurent
Accepted AnswerI have added a new link in Hidden Content area. I understand they are busy, but download the file takes 2 minutes and avoid to do re-upload systematically.
Mehtaz Afsana Borsha
Accepted AnswerI have downloaded the files and sent them to our DEV team. They will check your issue.
Bill Clements
Accepted AnswerI am having the same error when I attempted to update to the latest version of Page Builder! What is the fix for this???
Mehtaz Afsana Borsha
Accepted AnswerCould you please specify which version you have faced this issue with? Because on the latest version we did not get this issue.
Mehtaz Afsana Borsha
Accepted AnswerCould you please try it now on our latest version? Its working on the latest version.
Mehtaz Afsana Borsha
Accepted AnswerI need to know from which version you have faced this issue? You said When you update to latest release (5.3.8), you get this error : https://prnt.sc/KmPJe-qzXG-h. But we need to know from which version you have faced this issue?
Laurent
Accepted Answerok for the moment. I come back to you if the problem come back again. thanks