Solved SP Page Builder

Duplicate column name catid

Asked by Laurent 2 years ago Last activity 1 year ago

Hi,

I have found a recuring problem on SP page builder during latest update.
When I update to latest release (5.3.8), I get this error : https://prnt.sc/KmPJe-qzXG-h

I know where is the problem.
Inside database, SP Page builder component is identified with id 10746 in extensions table, see here => https://prnt.sc/PxC3a5B7C29q
But in schemas table id is wrong, see here : https://prnt.sc/bY0fBGiGet0B

So I can update it manually, then I install again SP Page builder and works fine.

But could you please fix this issue because I had it many times on many websites.

Thanks
L.

Accepted answer

Marked as the solution

Mehtaz Afsana Borsha Staff

1 year ago

Could you please try it now on our latest version? Its working on the latest version.

6 more replies

Mehtaz Afsana Borsha Staff

2 years ago

Thanks for contacting us and thanks for informing us. I will check and inform our team about it.

-Regards.

Laurent Asked this

2 years ago

thank you

Mehtaz Afsana Borsha Staff

2 years ago

You are welcome.

Laurent Asked this

2 years ago

this issue is fixed in version 5.4 ?

Mehtaz Afsana Borsha Staff

2 years ago

No sorry till now it's not been fixed, but I have informed our team as a higher priority, I hope they will fix it ASAP, maybe shortly update.

Laurent Asked this

2 years ago

ok....

Mehtaz Afsana Borsha Staff

2 years ago

Thanks for understanding.

Laurent Asked this

2 years ago

any news please?

Mehtaz Afsana Borsha Staff

2 years ago

Could you please keep a full site backup and check on your end? Please let me know.

Laurent Asked this

2 years ago

I have always the same problem on 1 website.
Can I send you a copy to have a look?

Mehtaz Afsana Borsha Staff

2 years ago

Ok sure. Please keep a full site backup and give me your site backup in a zip format.

Laurent Asked this

2 years ago

OK I have added all the infos inside Hidden Content area.

Mehtaz Afsana Borsha Staff

2 years ago

Ok I will inform our team about it. Allow us some time please.

Laurent Asked this

2 years ago

ok thanks

Mehtaz Afsana Borsha Staff

2 years ago

I have already forward it to our DEV team. They will check your issue on office time.

Thanks.

Laurent Asked this

2 years ago

ok thank you for the feedback

Mehtaz Afsana Borsha Staff

2 years ago

You are welcome.

Laurent Asked this

2 years ago

any news please?

Mehtaz Afsana Borsha Staff

2 years ago

I have informed our DEV team already, it may take some time. Allow us some time please.

Mehtaz Afsana Borsha Staff

2 years ago

Hi Laurent,

Could you please send us the files again? Please use Google Drive while providing the link; then, it will not expire.

Laurent Asked this

2 years ago

OK I have added all the infos inside Hidden Content area.
the link to download files will be available 7 days, so please take 2 minutes to download them.

Mehtaz Afsana Borsha Staff

2 years ago

Thanks for sharing. I will forward it to our DEV team.

Laurent Asked this

1 year ago

any news please ?

Mehtaz Afsana Borsha Staff

1 year ago

Our team is working on that, it may take some time. Allow us some time please.

Mehtaz Afsana Borsha Staff

1 year ago

Hi Laurent,

Could you please send us the files again? I am sorry on behalf of my team for this delay. They are too busy with some projects. If possible, give us the files again so that our DEV team can investigate your issue.

Thanks for understanding.

Laurent Asked this

1 year ago

I have added a new link in Hidden Content area.
I understand they are busy, but download the file takes 2 minutes and avoid to do re-upload systematically.

Mehtaz Afsana Borsha Staff

1 year ago

I have downloaded the files and sent them to our DEV team. They will check your issue.

Laurent Asked this

1 year ago

ok thanks

Bill Clements

1 year ago

I am having the same error when I attempted to update to the latest version of Page Builder! What is the fix for this???

Laurent Asked this

1 year ago

any news please?

Mehtaz Afsana Borsha Staff

1 year ago

Could you please specify which version you have faced this issue with? Because on the latest version we did not get this issue.

Laurent Asked this

1 year ago

please read my first post

Mehtaz Afsana Borsha Staff

1 year ago

I need to know from which version you have faced this issue? You said When you update to latest release (5.3.8), you get this error : https://prnt.sc/KmPJe-qzXG-h. But we need to know from which version you have faced this issue?

Laurent Asked this

1 year ago

from the previous, 5.3.7

Laurent Asked this

1 year ago

ok for the moment.
I come back to you if the problem come back again.
thanks

Mehtaz Afsana Borsha Staff

1 year ago

Yeah, sure. You are welcome.