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Mobile Version Multilingual Associations

EP

Exterior Plus

Template 1 year ago

Hi,

I am using Indigo template for my website. It's a multilingual website with versions either in Spanish and English. In the desktop version, all the language association links work fine but, when I use the website in responsive mobile version, the same links don't work. I mean, you cannot change from english to spanish because it automatically changes the association link.

I think this happened when I changed to Joomla 5. Is it possible?

Thanks

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6 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #169084

Hello Xabier,

I noticed that you've used the 'Main Menu' for the Spanish menu prnt.sc/M9RXgAMjSDd- and 'Home En' for the English menu prnt.sc/uSZzsjac7lxy. The multilingual associations for these menu items are set up perfectly prnt.sc/nvzVuDHTVkkM.

However, for the mobile off-canvas menu, you've used 'Full Menu' for Spanish prnt.sc/LJ2ELengM-K) and 'Full Menu En' for English prnt.sc/e1b6x4t_kVUu. It appears that the multilingual associations for these are not set correctly prnt.sc/NSyHNhyn1iCk.

To resolve the issue, please set the multilingual associations for the mobile menu properly.

Best regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #169066

Hi there!

Thanks for reaching out.

Was all okay before? And suddenly this issue starts happening?

Will you please recheck the related documentation and the steps on your site again?

https://www.joomshaper.com/documentation/helix-framework/multilingual-site

Best Regards

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EP
Exterior Plus
Accepted Answer
1 year ago #169067

It was ok before. I think it happenned when I updated to Joomla 5.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #169068

Hello Xabier,

Thank you for bringing this to my attention, and I apologize for any inconvenience this may have caused. To assist you more effectively, could you please share your website URL and Joomla administrator access? Before providing the access, I strongly recommend taking a backup of your site to ensure all your data is secure.

This will allow me to investigate the issue thoroughly and work on a prompt solution.

I appreciate your cooperation and will follow up with you as quickly as possible.

Best regards

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EP
Exterior Plus
Accepted Answer
1 year ago #169069

Sure, I share the access.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #169106

Hello Xabier,

Thank you for your support. If you’re satisfied with the solution, we would greatly appreciate it, if you could leave a review at the following links:

extensions.joomla.org/extension/sp-page-builder/#reviews www.trustpilot.com/evaluate/www.joomshaper.com?stars=5

Your feedback is invaluable to us!

Best regards

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