Error Class "SppagebuilderModelPopup" Not Found Aftare Upgrade To 5.4.0 - Question | JoomShaper

Error Class "SppagebuilderModelPopup" Not Found Aftare Upgrade To 5.4.0

GP

Gianluca Pantaleo

SP Page Builder 1 year ago

In some pages I got error Class "SppagebuilderModelPopup" not found aftare upgrade to 5.4.0

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14 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #171597

Please rename or delete this file:

templates/shaper_medico/sppagebuilder/addons/button/site.php

Then it will be fixed.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #169446

Hello Gianluca Pantaleo

Aplogy for the inconvenience. Apology for the inconvenience. Please share your administrator access and issue page links here to check it. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

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GP
Gianluca Pantaleo
Accepted Answer
1 year ago #169465

Sorry, I had to downgrade to 5.3.8 because the websit was live. Here some info:

  • joomla 4.4.8
  • php 8.1
  • I paste in hidden content the export of the page that got the error
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #169551

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost. I will update SP Page Builder version and check the issue. Until I fix, you can continue using SP Page Builder 5.3.8 on your live site.

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GP
Gianluca Pantaleo
Accepted Answer
1 year ago #169559

Backup link in hidden content, let me know when you downloaded it so I can delete it, please.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #169571

You have provided the backup in JPA format. Please change the backup file type to ZIP and take the backup again. Then share the ZIP file.

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GP
Gianluca Pantaleo
Accepted Answer
1 year ago #169576

no man, I shared you the .zip, download it and extract it

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GP
Gianluca Pantaleo
Accepted Answer
1 year ago #169577

try this new one

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #169772

I have installed the backup but could not get into your admin URL. What is your admin URL? Is it site/administrator or is there any postfix word?

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GP
Gianluca Pantaleo
Accepted Answer
1 year ago #169794

in hidde Content the url

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #170510

Please share your database access. I will solve it directly on your site.

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GP
Gianluca Pantaleo
Accepted Answer
1 year ago #171131

Hi, I can't give you database access. Please write here the instruction how you fix the problem or just tell me if the fix will be includedin future v 5.4.1, thanks.

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GP
Gianluca Pantaleo
Accepted Answer
1 year ago #171796

It works for frontend but I had to rename also admin.php otherwise edit button like this image https://ibb.co/4SzTWTc

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #171948

Okay. Thanks for the feedback. Please accept the answer that helped you. Finding the solution for the other users with the same issue will be easier. There is a button to accept answers after each comment.

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