SP Pege Builder Pro Editor Broken - Question | JoomShaper

SP Pege Builder Pro Editor Broken

G

GarageCentraal

SP Page Builder 1 year ago

Hi,

I just updated SP Page Builder Pro, and now editing is not possible. As I try to edit a page, the following messages appear:

Unhandled Runtime Error TypeError: Cannot read properties of undefined (reading 'call')

Please open the browser console for more information!

Call Stack l (2:1375151)

4805 (2:6578)

Function.l (2:1375151)

Please advice

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12 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #169657

Hi GarageCentraal,

Thanks for contacting us and sorry for your issue. It's a browser cache thing. After clearing the browser cache it will be gone.

-Regards.

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M
micduf
Accepted Answer
1 year ago #169650
  • Clear Joomla Cache
  • Clear Browser Cache
  • Check that same site using 2nd (alternative) browser.
  • If you have sort of Server Files cache, clear it in Hosting CPanel setting.
  • Reinstall component, just in case.
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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #169654

Thanks for helping micduf:)

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #169653

Hi there!

Yes, as micduf said, it's a cache issue. Please clear your browser cache first. Here are the alternatives to try:

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#unhandled-runtime-error-typeerror-undefined-is-not-an-object-evaluating-i-e-call

Best Regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #170548

Hi @GarageCentraal,

Did that help? We havn't get response from you about it.

Thanks!

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G
GarageCentraal
Accepted Answer
1 year ago #170555

Hi,

It did help. Thank you and sorry for the delayed response.

Rgds,

Rodney

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #170561

Glad to know that. You can now close this post by accepting the answer.

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G
GarageCentraal
Accepted Answer
1 year ago #170562

Done. Thank you once again for your help!

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #170563

You are always welcome.

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RB
Raymond Barrett
Accepted Answer
1 year ago #170579

I have the exact same issue but clearning cache on my browser and using incognito did not work for me. Any other suggestions?

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RB
Raymond Barrett
Accepted Answer
1 year ago #170582

Clearing cache in Cloudflare worked.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #170586

Glad to know that.

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