Hello, the issue you are running into are related to caching

• Clear Joomla Cache
• Clear Browser Cache
• Check that same site using 2nd (alternative) browser.
• If you have sort of Server Files cache, clear it in Hosting CPanel setting.
• Reinstall component, just in case. Then it should be resolved.

Mainly It's a browser cache thing. After clearing the browser cache it will be gone.

You can check this documentation below:

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#unhandled-runtime-error-typeerror-undefined-is-not-an-object-evaluating-i-e-call

-Regards.

Ok I'll try it and then I'll anwser you ..

Hi Mehtaz,

this is what I had done:

1 - cancelled cache Browser Chrome 2 - cancelled cache Joomla 3 - I checked all points from your page Troubleshooting (Problems & Solutions), and everything is as you expected. 4 - I made the first attempt to open my page builder with Chrome and it failed. 5 - I reinstalled SP Page Builder Pro 6 - I made the second attempt to open my page builder with Chrome and it failed. 7 - I made the first attempt to open my page builder with Firefox and the backend publication it' all right.

So I updated my browser Chrome ffolowing this procedure:

To update Google Chrome: Open Chrome on your computer. Click More. at the top right. Click Help. About Google Chrome. Click Update Google Chrome. Important: If you don't see this button, you've already installed the latest version. Click Restart.

8 - I made the third attempt to open my page builder with Chrome and it failed.

I don't understand my Browser Chrome is updated! Why it doesn't work?

2 - cancelled cache Joomla! [https://b-olistic-energia.todste.it/images/cache-joomla-empty.jpg]

Could you please keep a full site backup and give me your super admin access? I need to check.

Did you check cloudfare cache?

OK, I'll check my web provider's web server cache, then I'll update you!