hi,
i just updated SP PAGE BUILDER PRO to version 5.4.0 and now when i open a page builder in backend i get this message:
Unhandled Runtime Error
TypeError: Cannot read properties of undefined (reading 'call')
Please open the browser console for more information!
Call Stack
l
(2:1375151)
4805
(2:6578)
Function.l
(2:1375151)
Do you have any useful advice? I can't do any more activities with page builders!
Publishing pages in frontend is correct!
(Joomla 5.1.4)
Thanks
Hello, the issue you are running into are related to caching
Mainly It's a browser cache thing. After clearing the browser cache it will be gone.
You can check this documentation below:
-Regards.
Ok I'll try it and then I'll anwser you ..
Hi Mehtaz,
this is what I had done:
1 - cancelled cache Browser Chrome
2 - cancelled cache Joomla
3 - I checked all points from your page Troubleshooting (Problems & Solutions), and everything is as you expected.
4 - I made the first attempt to open my page builder with Chrome and it failed.
5 - I reinstalled SP Page Builder Pro
6 - I made the second attempt to open my page builder with Chrome and it failed.
7 - I made the first attempt to open my page builder with Firefox and the backend publication it' all right.
So I updated my browser Chrome ffolowing this procedure:
To update Google Chrome:
Open Chrome on your computer.
Click More. at the top right.
Click Help. About Google Chrome.
Click Update Google Chrome. Important: If you don't see this button, you've already installed the latest version.
Click Restart.
8 - I made the third attempt to open my page builder with Chrome and it failed.
I don't understand my Browser Chrome is updated!
Why it doesn't work?
Did you Clear your Joomla cache?
2 - cancelled cache Joomla!
[https://b-olistic-energia.todste.it/images/cache-joomla-empty.jpg]
Could you please keep a full site backup and give me your super admin access? I need to check.
Did you check cloudfare cache?
OK, I'll check my web provider's web server cache, then I'll update you!
Ok sure.
