Images do not load correctly when using product list scroller - Forum | JoomShaper
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Images do not load correctly when using product list scroller

Asked by Stuart Clark 2 years ago Last activity 2 years ago

Whenever I enable the product list scroller on my site's frontpage, product images do not load until you have scrolled below the product list position on the website. See: https://prnt.sc/TYmxPk3QjGfm

The SP PageBuilder backend for this looks like this: https://prnt.sc/y_48KNG5Biyl

Turning OFF the scroll option in the product list element makes images load correctly.

Demo site: https://test.dilligaf.shop

2 replies

Ziaul Kabir Staff

Hello Stuart,

I apologize for this issue. Could you please provide me with admin access to the hidden content? Before doing so, please make sure to take a backup of your site.

Thank you,

Stuart Clark Asked this

Firstly, I suggest you liaise with @Toufiq as he already has admin details to this site.

Secondly, I shouldn't need to take a full backup of the site, because you shouldn't be changing anything without my permission!

Thirdly, you should be testing and recreating the issue on your own systems; deploying the fix to them, and then making the fix available to all customers.

Please reply to let me know you have understood these points!

Toufiq Senior Staff

I am on here. Tried to check your site. But, old login credentials doesn't work.

Stuart Clark Asked this

I sent you updated details on Messenger. Here they are again:

Toufiq Senior Staff

Username and password do not match or you do not have an account yet.

Stuart Clark Asked this

Try again. The account was disabled following a refresh of the test site

Toufiq Senior Staff

Got it. We will improve it. Now it works on scroll. Thanks

Stuart Clark Asked this

It always worked once you scrolled the site; but intial page load still doesn't show the images.

Toufiq Senior Staff

Yes, I have discovered the same thing on your site. I have informed our developer team. Thanks

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