Error 500 After Update To SP PB5
Stefan Hirschmann
Hello, after update form SPPB 3 to SP PB5 the error "Request failed with status code 500" when try to open a SP Pagebuilder Site.
Asfakur Rahman Saikat
Accepted AnswerHi Stefan Hirschmann,
Thank you for reaching out, and I am sorry for the inconvenience.
To resolve this promptly, could you kindly provide Joomla administrator access? This will help us investigate thoroughly. Please back up your site using Akeeba Backup before sharing credentials in hidden content.
Thank you for your cooperation and I’ll update you as soon as possible!
Best Regards.
Stefan Hirschmann
Accepted AnswerData send in hidden Content!
Asfakur Rahman Saikat
Accepted AnswerIt seems the account has not been activated, as the username and password combination is not working.
Stefan Hirschmann
Accepted AnswerNow?
Stefan Hirschmann
Accepted AnswerBackup is made on HostSystem
Asfakur Rahman Saikat
Accepted AnswerHi,
I’ve identified the issue—it’s related to an outdated version of SP Page Builder. The module isn’t being deleted during uninstallation. Please provide me with database(cPanel) access, and I’ll resolve this promptly. Please share it in the hidden content section.
Thank you!