Hello,
after update form SPPB 3 to SP PB5 the error "Request failed with status code 500" when try to open a SP Pagebuilder Site.
Awaiting an answer
SP Page Builder
Error 500 after Update to SP PB5
7 replies
Asfakur Rahman Saikat Staff
Hi Stefan Hirschmann,
Thank you for reaching out, and I am sorry for the inconvenience.
To resolve this promptly, could you kindly provide Joomla administrator access? This will help us investigate thoroughly. Please back up your site using Akeeba Backup before sharing credentials in hidden content.
Thank you for your cooperation and I’ll update you as soon as possible!
Best Regards.
Stefan Hirschmann Asked this
Data send in hidden Content!
Asfakur Rahman Saikat Staff
There is no content in the hidden section. Could you please check it again?
Stefan Hirschmann Asked this
Now?
Asfakur Rahman Saikat Staff
It seems the account has not been activated, as the username and password combination is not working.
Stefan Hirschmann Asked this
Now?
Asfakur Rahman Saikat Staff
Login is working. Please install the Akeeba Backup extension to create a full site backup, or grant me permission to do this for you.
Thank you.
Stefan Hirschmann Asked this
Backup is made on HostSystem
Asfakur Rahman Saikat Staff
Hi,
I’ve identified the issue—it’s related to an outdated version of SP Page Builder. The module isn’t being deleted during uninstallation. Please provide me with database(cPanel) access, and I’ll resolve this promptly. Please share it in the hidden content section.
Thank you!
Stefan Hirschmann Asked this
Data in hidden Content
Asfakur Rahman Saikat Staff
Please check now. Everything should be working properly.
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