Unhandled Runtime Error
Laurent
Hi,
On some websites, on backend, when I go to components -> sp page builder -> pages, I get this error => https://prnt.sc/-VMdVCGNzF5T
After reinstalling component (v5.4.2) works fine, but I don't this message is normal.
Could you please investigate?
Thanks L.
Mehtaz Afsana Borsha
Accepted AnswerHi
Thanks for contacting us and sorry for your issue. Please clear your Joomla and browser cache then check again. For more help you can follow this documentation below:
-Regards.
Laurent
Accepted AnswerHi,
This problem appears again. Previously, when the problem appeared for the first time, I did a resintall of SP page builder and everything was ok. But now the same problem come back again with this error: https://prnt.sc/-VMdVCGNzF5T So I have done, again, a reinstall and works fine.
But this is the proof there is a bug behing the scene.
Thanks to check this out from your side L.
Mehtaz Afsana Borsha
Accepted AnswerHi
Dont need to Reinstall the page builder, when this error comes, you can just clear your Joomla cache. It will also work.
Laurent
Accepted AnswerHi,
I'm sorry but this bug is intolerable. I get this message every 5 minutes. And even if I clear all the cache I get the same error.
please fix this urgently !!!!!
Mehtaz Afsana Borsha
Accepted AnswerHi
Sorry for your issue. I will inform our team about it. Till then please Clear your Joomla and Browser cache then check again. You can also follow this documentation below:
Laurent
Accepted AnswerAlready done. But the problem comes every time. cleanng the cache every 5 minutes is NOT a solution. please find a definitive solution.
Mehtaz Afsana Borsha
Accepted AnswerYeah I am sure 😄 And it helps so many users. I also faced this issue and solved it by clearing Joomla and Browser cache 🙂 By the way, you can also check it from our documentation:
Mehtaz Afsana Borsha
Accepted AnswerHi,
Is this still happening on your site? To my knowledge, all of our users have resolved this issue by clearing the Joomla cache.
Mehtaz Afsana Borsha
Accepted AnswerHi
We are aware of this issue. Till now we solve it by clearing Joomla and Browser cache.
Laurent
Accepted Answeralready done and problem comes back again and again. This is not a solution....
Mehtaz Afsana Borsha
Accepted AnswerSorry for this inconvenience. I will again inform our team about it.