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Investa/Helix Issues

MK

Michael Koerner

Helix Framework 11 months ago

Hello:

I have marked this thread as a Helix issues as I think that I'm having some issues...

For one, I notice that things that are marked "Helix" with in joomla have a weird display to them. For example, if something was supposed to say "Helix Template" it displays as "HELIX_TEMPLATES".

The other issue that I'm having which I cannot replicate or show using an image, is that when I try to create an article and type, I can type anything is it's like the are where you type glitches in and out of an active state. So as soon as I click in the designated typing area, the cursor flashes once and then dissappears.

I will provide the login details so that you can see what I am talking about.

Also, if you'd like to see an example of the weird text display within Joomla it's self, it's definietly present if you go to System > Site Template Styles > Investa >Template Settings.

Thanks in advance, Michael

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4 Answers
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Asfakur Rahman Saikat
Asfakur Rahman Saikat
Accepted Answer
Support Agent 11 months ago #175147

Hi Michael Koerner, Thank you for reaching out!

  1. Regarding your first issue with the Helix template language strings, I have identified and fixed the missing language strings. Please check if everything displays correctly now.
  2. About the article editor issue where the cursor disappears but reappears when you interact with it—could you please provide more details to help us better understand the problem?

Kindly check your site and let us know if everything is working fine now. Feel free to reach out if you have any further questions.

Best regards

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MK
Michael Koerner
Accepted Answer
11 months ago #175285

Hello:

Thanks for your quick response! I have checked the language strings, and everything seems to be looking good on that front.

For my second issue, I tried taking a screen recording to show the issue. If you look at it, when I try to click into the typing field to type, it's immediatley deactivating and I have to click into it again, It's constant which leads to me not being able to type anything. Here's a link to the screen recording:

Article Issue

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Asfakur Rahman Saikat
Asfakur Rahman Saikat
Accepted Answer
Support Agent 11 months ago #175356

Hi Michael Koerner,

Everything seems to be working fine on our end. Please find the record in the hidden content section.

The issue might be related to your browser or an installed extension. Could you please try accessing it using a different browser, such as Google Chrome?

Let me know if the problem persists.

Thanks

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 11 months ago #175357

Michael , if we talk about broken template language file, please use Helix documention tip >> https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#missing-language-phrases-in-helix-after-joomla-update

there is even a ready fix file.

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