Issue In Template Yamas 2.0.1 - Question | JoomShaper
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Issue In Template Yamas 2.0.1

M

Martin

Template 9 months ago

  1. Quickstart: It's not possible to save in the template settings. https://prnt.sc/8FQt_nXJXyXV (No changes have yet been made to the template or anything else has been installed. Immediately after the installation, enter the template and press Save.)

  2. Joomla installation + template installation: Frontend is not accessible. Either 500 error message or html error message.

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15 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #180660

Apologies for the inconvenience caused. I have tested your site backup in our environment, and it is functioning perfectly. This indicates that the issue may be related to specific server settings on your hosting environment.

Could you please contact your hosting provider and request them to disable the mod_security module? This change may help resolve the issue.

I look forward to your response and am here to assist further if needed.

Best regards

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M
Martin
Accepted Answer
9 months ago #180758

...

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #180777

This error occurs because System - Helix Ultimate Framework was disabled. I have enabled it, no error now.

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M
Martin
Accepted Answer
9 months ago #180830

Well, I have to come up with that ;)

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #180397

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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M
Martin
Accepted Answer
9 months ago #180482

Hello Atick,

Thank you for your feedback. Please find attached the access data.

best regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #180515

I apologize for the inconvenience caused. Upon reviewing your website, it appears to be encountering a 403 error, which is likely a server-related issue.

To investigate this further and identify the root cause, may I proceed with taking a full site backup to analyze it in our environment?

Please let me know how you’d like to proceed.

Best regards

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M
Martin
Accepted Answer
9 months ago #180517

You're welcome to do everything necessary to investigate the cause.

best regards

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M
Martin
Accepted Answer
9 months ago #180725

Saving worked when the firewall was temporarily deactivated. https://prnt.sc/B53ZRucQ2dfG

It is the only template where I currently have this problem. Other templates from JS work smoothly. Perhaps there is a cause in the template programming.

However, a new error message has now appeared in the frontend: https://prnt.sc/cEejpZGa3JtJ ;)

best regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #180778

Check now.

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M
Martin
Accepted Answer
9 months ago #180831

That looks better. :)

Thanks Atick!

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M
Martin
Accepted Answer
9 months ago #180834

I take it all back, please take a look at the entire color image in the menu and the rest of the page. Now it's disco time. :D

https://prnt.sc/iYurRb0Ueq29

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #180870

Have you enabled your server firewall again?

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M
Martin
Accepted Answer
9 months ago #180878

Yes, I have, because I don't run a website without a firewall.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #180880

The template save issue again appears

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