The Server Returned A "500 - Whoops, Looks Like Something Went Wrong - Question | JoomShaper
Back to the questions

The Server Returned A "500 - Whoops, Looks Like Something Went Wrong

GZ

Ghada Zoubi

Template 11 months ago

Hello I have problem in upgrade Joomla in helix template !!! I got this message : https://prnt.sc/h-6_e9r80KYP

0
8 Answers
Order by
Oldest Newest Votes
M
Martin
Accepted Answer
11 months ago #180359

Do you mean the Helix Ultimate template? I know the error message from Yamas. The Joomla version is probably not compatible.

0
GZ
Ghada Zoubi
Accepted Answer
11 months ago #180365

what can I do ?? I mean I am using Ultimate template

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #180373

Hello Zoubi,

Thank you for reaching out to us. I’m currently looking into your issue and will get back to you shortly. I appreciate your patience.

Thanks!

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #180375

Hello,

I apologize for the inconvenience. After enabling debug mode to investigate the issues, your site displayed errors. To resolve these problems efficiently, I kindly request access to your cPanel. Please provide the details securely in the Hidden Content section.

Thank you for your understanding and cooperation.

Best regards,

0
GZ
Ghada Zoubi
Accepted Answer
11 months ago #180476

I did

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #180576

Hello Ghada,

Thanks for you replay. I need more time to investigate, Downloading file from your server using ftp takes much times. Please, allow me some more time to check.

Thanks,

0
GZ
Ghada Zoubi
Accepted Answer
11 months ago #180655

Hello

Please note that the website is live please when it will work again??

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #180662

Hello,

Thanks for your patience. Please, check your site now, Issues comes from php version, I set it now 8.0.

Thanks,

0