Hi Matthias,

Thank you for reaching out and describing the issue you’re experiencing. We’re sorry for the inconvenience caused.

To investigate this issue further and provide you with a solution, could you please share your cPanel access and Joomla admin credentials with us? You can send these details securely via hidden content. This will allow us to troubleshoot the issue directly and identify the root cause. Before sharing this, Please, take your full site backup.

If you have any additional information or steps to reproduce the issue, feel free to include them. We’ll work to resolve this as quickly as possible.

Best regards,

Hello and good morning,

Thank you very much for the quick reply. I have had this problem several times and have always installed a new version of Joomla. Of course, that is not the solution, so I am now turning to the forum to solve the problem.

Matthias Wulff

Super. Thank you very much. It works. What did i do wrong? What can I do if the problem occurs again?

A very big thank you. I think the service is really great... I can only recommend you ;)

best regards Matthiasa Wulff

Hello,

I encountered an issue related to strict SEF rules, and I’m happy to share the solution. To resolve it, I followed these steps:

1. Go to System → Plugins → System → SEF
2. I simply disabled the Strict Routing option, and the issue was resolved.

We also greatly value your opinion on SP Page Builder and would love to hear your feedback! If you could spare a moment, your review would mean a lot to us.

You can leave your review here:

1. https://extensions.joomla.org/extension/authoring-a-content/content-construction/sp-page-builder
2. https://www.trustpilot.com/evaluate/www.joomshaper.com?stars=5

Thank you for your time and support!

Best regards,