Hi,
I cannot save a page as soon as I use an element. I can load, use and save a pre-built section, as well as a layout page. But as soon as I try to use and save an element it will not save anymore. What can I do?
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SP Page Builder
Cannot save Elements
Accepted answer
Marked as the solution
Toufiq Senior Staff
I just checked your site on my testing server & it works fine on my end. I think you should contact your hosting server provider.
4 more replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Rui Batista Asked this
Hi,
thanks in advance.
Please see below. Hope that works.
Rui Batista Asked this
Forgot something...
Toufiq Senior Staff
Can i download a backup of your site to check your issue on my localhost? If yes, Please provide me super administrator access & allow me one more day.
Rui Batista Asked this
Ok, done.
Good luck!
Rui Batista Asked this
Hi Toufiq,
thanks for trying. It seems it was really a weird restriction at host side.
Whish you well!
Toufiq Senior Staff
You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)
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