after updating sp page builder, some parts on my page are no longer available. When i restore a backup with the previous page builder everything is working again. Is there a bug in the update?
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SP Page Builder
update sp page builder
Accepted answer
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Ofi Khan Staff
Hello caroline.b,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.
I have investigated your issue. I have taken a site backup and worked on my localhost. I have checked from version 5.3.7 to 5.4.5. Your site works fine up to 5.4.4. On version 5.4.5 the issue appear. Feature Box addon was improved in SP Page Builder 5.4.5. The structure is different from the previous versions. Probably, this is the reason of the issue. I have taken 2 new feature box and copied your feature box settings. Then it works fine. I have imported the working home page copy on your site and updated SP Page Builder to 5.4.6. It is working now. Please check your site.
If there's anything else you need assistance with, feel free to let us know!
Best regards
caroline.b Asked this
You are the BEST!!
Thanks a lot and it is working now again with the new sp page builder 5.4.6
Ofi Khan Staff
Thanks for your nice words. I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on
This will inspire us to improve.
14 more replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us and sorry for your issue. Could you please give me a screencast of your issue?
-Regards.
caroline.b Asked this
1 year ago
· edited
How can i send you a screencast, it seems not to be available in this forum
On the home-page of https://dekorre.be you can see the section 'Laatste Nieuwtjes', after the update of sp page builder this is not available anymore. On the backend it is still available
Mehtaz Afsana Borsha Staff
Could you please keep a full site backup and reinstall the page builder? Then clear your Joomla and Browser cache and check.
caroline.b Asked this
I have done this several times and it doesn't help
Mehtaz Afsana Borsha Staff
Could you please give me your super admin access?
BY the way, you can use this for uploading screenshot
caroline.b Asked this
see hidden content
caroline.b Asked this
hello, can i get support please
Mehtaz Afsana Borsha Staff
Could you please keep a full site backup and update it? Then give me the problematic page please. OR keep a site backup, so that I can update it from my end.
caroline.b Asked this
Hello, I posted the URL and isue already 3 days ago
https://dekorre.be you can see the section 'Laatste Nieuwtjes', after the update of sp page builder this is not available anymore. On the backend it is still available
I made backups a few days befor!!
Mehtaz Afsana Borsha Staff
Hi
Please try the latest version of page builder.
https://www.joomshaper.com/downloads/extension/sp-page-builder-pro-next
caroline.b Asked this
it does not work with the latest version, so I ask support for that. I always have to restore a backup with the previous version and then it works again. That's exactly my problem and I've been trying to explain it to you for days
Mehtaz Afsana Borsha Staff
Hi
Sorry for the inconvenience.
Several factors, such as hosting configurations or third-party extensions, can cause the front-end editor to malfunction.
caroline.b Asked this
1 year ago
· edited
This is not a problem with third part extensions or hosting or front end editor but everytime after update of sp page builder
When i use the previous version it is working again
Please don't mislead me
You made the update to a new version, and now my website is not working correctly anymore. Some parts are missing on the home page, see the printscreens a few days ago
now I have to restore my backup again with the previous version of sp page builder and then the home page works as it should
I expect a sollution for this problem
caroline.b Asked this
I restored the backup and the home page works as it should again. As soon as the sp page builder update is performed, the 'laatste nieuws' section will disappear. Please find a solution to this problem
this is no problem from the hosting or thrid part, because 'laatste nieuws' is part of page builder
Mehtaz Afsana Borsha Staff
Allow me some time please, I need to investigate it properly.
caroline.b Asked this
what do you mean with some time, it is already since friday
Seppe
Hi Caroline
Is the website now restored again with a previous backup?
At this moment "laatste nieuwtje" are visible.
Then the next section "lunch or diner" shows up. and so on...
caroline.b Asked this
Indeed i restored with a previous backup, and a previous version of sp page builder. 'laatste nieuwtjes' are visible and after an update 'laatste nieuwtjes' are not visible anymore
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