Update Sp Page Builder
caroline.b
after updating sp page builder, some parts on my page are no longer available. When i restore a backup with the previous page builder everything is working again. Is there a bug in the update?
Ofi Khan
Accepted AnswerHello caroline.b,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.
I have investigated your issue. I have taken a site backup and worked on my localhost. I have checked from version 5.3.7 to 5.4.5. Your site works fine up to 5.4.4. On version 5.4.5 the issue appear. Feature Box addon was improved in SP Page Builder 5.4.5. The structure is different from the previous versions. Probably, this is the reason of the issue. I have taken 2 new feature box and copied your feature box settings. Then it works fine. I have imported the working home page copy on your site and updated SP Page Builder to 5.4.6. It is working now. Please check your site.
If there's anything else you need assistance with, feel free to let us know!
Best regards
caroline.b
Accepted AnswerYou are the BEST!! Thanks a lot and it is working now again with the new sp page builder 5.4.6
Ofi Khan
Accepted AnswerThanks for your nice words. I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on
This will inspire us to improve.
Mehtaz Afsana Borsha
Accepted AnswerHi
Thanks for contacting us and sorry for your issue. Could you please give me a screencast of your issue?
-Regards.
caroline.b
Accepted AnswerHow can i send you a screencast, it seems not to be available in this forum On the home-page of https://dekorre.be you can see the section 'Laatste Nieuwtjes', after the update of sp page builder this is not available anymore. On the backend it is still available
caroline.b
Accepted AnswerI have done this several times and it doesn't help
Mehtaz Afsana Borsha
Accepted AnswerCould you please give me your super admin access?
BY the way, you can use this for uploading screenshot
Mehtaz Afsana Borsha
Accepted AnswerCould you please keep a full site backup and update it? Then give me the problematic page please. OR keep a site backup, so that I can update it from my end.
caroline.b
Accepted AnswerHello, I posted the URL and isue already 3 days ago
https://dekorre.be you can see the section 'Laatste Nieuwtjes', after the update of sp page builder this is not available anymore. On the backend it is still available
I made backups a few days befor!!
Mehtaz Afsana Borsha
Accepted AnswerHi
Please try the latest version of page builder.
https://www.joomshaper.com/downloads/extension/sp-page-builder-pro-next
caroline.b
Accepted Answerit does not work with the latest version, so I ask support for that. I always have to restore a backup with the previous version and then it works again. That's exactly my problem and I've been trying to explain it to you for days
Mehtaz Afsana Borsha
Accepted AnswerHi
Sorry for the inconvenience.
Several factors, such as hosting configurations or third-party extensions, can cause the front-end editor to malfunction.
caroline.b
Accepted AnswerThis is not a problem with third part extensions or hosting or front end editor but everytime after update of sp page builder When i use the previous version it is working again
Please don't mislead me You made the update to a new version, and now my website is not working correctly anymore. Some parts are missing on the home page, see the printscreens a few days ago
now I have to restore my backup again with the previous version of sp page builder and then the home page works as it should I expect a sollution for this problem
caroline.b
Accepted AnswerI restored the backup and the home page works as it should again. As soon as the sp page builder update is performed, the 'laatste nieuws' section will disappear. Please find a solution to this problem this is no problem from the hosting or thrid part, because 'laatste nieuws' is part of page builder
Seppe
Accepted AnswerHi Caroline Is the website now restored again with a previous backup? At this moment "laatste nieuwtje" are visible. Then the next section "lunch or diner" shows up. and so on...