Hello Dutch Powerhouse,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost. I have tried to take a backup. But the backup cannot be extracted or unzipped.

Best regards

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I have downloaded your site backup and installed the latest version Page Builder. It works fine on my end. Please check this backup.

How to run akeeba backup.

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

Best regards,

Toufiqur Rahman (Team Lead, Support)

Hi Toufiq,

You say it works fine on your end but what do you mean by that? No countless request to the above template files (that don't exist) in your error log? No exceptional high CPU after the update due to these countless requests.

Which hosting you use for this test and can I see your error log?

Hi Toufiq, not sure what you did but I made a new copy of the development site. Then first updated to 5.5.0 and then to 5.5.1 (just like I did on production site) and same problem still occurs. CPU goes sky high due to the amount of request from the site itself. I see the same "file does not exist" errors.

Please check the server error log in the hidden content part for more details.

I can confirm that I made a new copy of the development site. You can still use the same administrator access. (see hidden content in my first forumpost)

The errors about the templates .less files are gone. Not sure about the CPU usage as on the development site I am the only visistor. What did you do?

Ok thanks, I first updated to version 5.5.1 and then replaced those two files. The errors about the .less files are now gone from my error log. CPU not sure yet. I will closely monitor this the coming days and let you know.

But due to the update to 5.5.1 I now have the same problem with the redirects as described in https://www.joomshaper.com/forum/question/37745

So one problem solved and a new one arised....

Yes sure. See hidden content part for a link.

Hello, I have the same issue on a client site. I updated SP Page Builder from 5.4.4 to 5.5.2 and got the error: Class "JoomShaper\SPPageBuilder\DynamicContent\Services\CollectionsService" not found on all pages. Then I restored the site to before the update. Now it is running 5.4.4 again however it still has the error and strangely, the components/com_sppagebuilder/addons/dynamic_content_collection/admin.php file is still there dated after the restoration.

For some reason not all files are restored or overwritten when you downgrade after an update. I had the same experience. At one point I uninstalled SP Page Builder completely from my site.

Then installed the SP Page Builder version where I had no issues. In that way you don't have to deal with old/new files that causes these errors. This should work for you as well.

But be sure to make a backup or first try it this on your development site. Also you can export your SP Page Builder MySQL database to make sure you don't loose any pages/modules you made with SP Page Builder. Later you can import those again if needed.

Thanks for the fix Toufiq and the explanation Dutch Powerhouse! In 12 minutes no less.

Why doesnt anyone provide informtion on how to fix it? Surely support is busy and who wants to wait days if not more to fix the problem?