After disabling the cache since I did some changes to the CSS and some sections in some pages none of the Carousels on the page work anymore. SP Page Builder and Joomla were updated afterwards but this did not solve the problem. Do you have any idea why the carousels are not shown.
One example is directly the start page: https://www.diefilmagentur.de/ After the first block of text there should not be a lot of white space but a carousel. If I disable to use it as a carousel in the settings the icons are shown one under the other. But how can I make the carousel work?
Staff replied
SP Page Builder
Carousel not shown anymore
11 replies
Atick Eashrak Shuvo Staff
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Jakob Glück Asked this
Hi Atick,
please find the login data in the Hidden Content.
Thanks in advance,
Jakob
Atick Eashrak Shuvo Staff
Please check the hidden content
Jakob Glück Asked this
My mistake. Please check this hidden content.
Atick Eashrak Shuvo Staff
Plase provide the super user access
Jakob Glück Asked this
Please see Hidden Content
Atick Eashrak Shuvo Staff
Could you please share your hosting access?
Jakob Glück Asked this
Please see hidden content
Jakob Glück Asked this
Is there anything I can do to help solving this problem? The web site is already one day in a very bad state which should not be the case.
Atick Eashrak Shuvo Staff
Apologies for the inconvenience. I am actively working to resolve your issue as quickly as possible. If you could provide details on any recent actions that may have led to this problem, it would be extremely helpful in identifying the cause and finding a solution more efficiently. Thank you for your patience.
Atick Eashrak Shuvo Staff
Please check now.
Jakob Glück Asked this
Sorry for the late answer.
Thank you very much for fixing it.
What did you change? How can I avoid such problems in future?
Atick Eashrak Shuvo Staff
Apologies for the delayed response due to the weekend. The issue was caused by the SP Page Builder default CSS being disabled in the settings https://prnt.sc/GGqL3nsSNGfk. I have re-enabled it, which has resolved the problem. Let me know if you need any further assistance.
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