Page export error with media selection - Forum | JoomShaper
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Page export error with media selection

Asked by Carolyn Walker 1 year ago Last activity 1 year ago

Hi,

When i am trying to export a page from staging to live (sub-domain for stage), It gives error https://prnt.sc/CRlkoxonhoDv

Any insights will be very helpful.

thx

11 replies

Atick Eashrak Shuvo Staff

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Carolyn Walker Asked this

I exported it from staging site with media and seo data and try to upload here but its not working

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This is page name on staging site which I want to export with media and upload it here.

Carolyn Walker Asked this

Is anyone here to reply ?

Atick Eashrak Shuvo Staff

Apolozy for the inconvenience. I have checked your site and did not find any issues—the page is exporting without any problems. I have also recorded my testing process and added a screen recording, which you can find in the hidden content area. Let me know if you need any further assistance.

Carolyn Walker Asked this

Export is fine but import is not fine, if you export it form staging site and try to import in live site then its not working.

Atick Eashrak Shuvo Staff

I sincerely apologize for the inconvenience. I was unable to identify and resolve the issue on my end, so I have forwarded it to the development team for further investigation. I will keep you informed as soon as I receive any updates.

Thank you for your patience.

Carolyn Walker Asked this

How much time your Team will take time to resolve it?

Carolyn Walker Asked this

Is anyone checked it?

Atick Eashrak Shuvo Staff

I sincerely apologize for the inconvenience. Our development team is actively working on your issue, and it will take some time to resolve. We appreciate your patience and understanding.

Atick Eashrak Shuvo Staff

Could you kindly provide a backup of your staging site? This will help us proceed efficiently with the necessary actions.

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