Page Export Error With Media Selection - Question | JoomShaper

Page Export Error With Media Selection

CW

Carolyn Walker

SP Page Builder 8 months ago

Hi,

When i am trying to export a page from staging to live (sub-domain for stage), It gives error https://prnt.sc/CRlkoxonhoDv

Any insights will be very helpful.

thx

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11 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #186299

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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CW
Carolyn Walker
Accepted Answer
7 months ago #186448

I exported it from staging site with media and seo data and try to upload here but its not working

-Adopt a Newborn Baby in Texas with Angel Adoption | Trusted Adoption Experts This is page name on staging site which I want to export with media and upload it here.

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CW
Carolyn Walker
Accepted Answer
7 months ago #186452

Is anyone here to reply ?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186501

Apolozy for the inconvenience. I have checked your site and did not find any issues—the page is exporting without any problems. I have also recorded my testing process and added a screen recording, which you can find in the hidden content area. Let me know if you need any further assistance.

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CW
Carolyn Walker
Accepted Answer
7 months ago #186524

Export is fine but import is not fine, if you export it form staging site and try to import in live site then its not working.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186556

I sincerely apologize for the inconvenience. I was unable to identify and resolve the issue on my end, so I have forwarded it to the development team for further investigation. I will keep you informed as soon as I receive any updates.

Thank you for your patience.

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CW
Carolyn Walker
Accepted Answer
7 months ago #186563

How much time your Team will take time to resolve it?

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Carolyn Walker
Accepted Answer
7 months ago #186629

Is anyone checked it?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186630

I sincerely apologize for the inconvenience. Our development team is actively working on your issue, and it will take some time to resolve. We appreciate your patience and understanding.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186647

Could you kindly provide a backup of your staging site? This will help us proceed efficiently with the necessary actions.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186769

Hello??

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