Hello, I installed SP PageBuilder 5.5.2 FREE on a newly installed Joomla 5 site. After a few features were missing, I installed the PRO version over it. However, some features are still blocked.
And the settings also lack the section for entering license information and some options.
How can I save the installation? Uninstalling, deleting database tables, and reinstalling the PRO version doesn't help.
Hi BSD,
In 99% cases it's cache issue. If you are 100% sure that you installed PRO version >> read (1) >> https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting
If your hosting has a File Cache by defult - loggin to CPanel and click "Clear cache" as well.
If you have 2nd laptop, please use it, and test SPPB.
If you have Opera browser - enable VPN (free, in-built) - and check SPPB admin again.
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Hello, I think it was the browser cache. I've cleared all caches on the website several times and also installed the PRO version 100%.
Wait a day, and everything will work on its own :-)
(Or clear the browser cache)
