Update PageBuilder Free To Pro
Artemed
Hi, we have a new domain where we worked with the free version of pagebuilder. We have updated today to the business license, added the domain to our license on the dashboard and installed the pro plugin. Then we entered the licence key in joomla but pagebuilder is still not activated and shows just the free features. Did we miss something? The installation package is freshly downloaded today: com_sppagebuilder_pro_v5.5.4.zip
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Artemed
Accepted AnswerHad to do it twice to work. Thanks. Did you do anything, or was is it just the cache?
Paul Frankowski
Accepted AnswerIn most cases it's a files cache, as we mentioned in SPPB documenation.
https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting