Staff replied SP Page Builder

SP Page Builder and failing on older Joomla installs

Asked by wintercorn 1 year ago Last activity 1 year ago

I manage a number of Joomla sites of varying versions. The latest SP Page Builder will go through the install on J3 but then fails with a 500 error accessing it backend.

The last version that works with J3 seems to be 5.3.2 pro.

Wouldn't it be better to check the version during install and not allow if it doesn't meet the minimum requirements for that version? Sometimes clients try and update the site themselves with obvious consequences.

Before you say all sites should be the latest version, I agree but getting clients to pay for a J3+ migration is a long process.

2 replies

Ofi Khan Staff

1 year ago

Hello wintercorn,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

I agree with you. We should show a warning or stop the installation of SP Page Builder 5 on Joomla 3. However, we have mentioned in the documentation that SP Page Builder 5 may not work in Joomla 3 and there is no support for it. You can check the documentation here:

SP Page Builder Technical Requirements

https://prnt.sc/JP7mz46VAhC6

Best regards

Ofi Khan Staff

1 year ago

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