Solved SP Page Builder

Bug: Adding an Alt Text to a new Slideshow Item Causes The Frontend Editor To Crash

Asked by BOFHJunior 1 year ago Last activity 11 months ago

This post is for Helix Ultimate Version: 2.1.2, SPPB Version: 5.5.4, Joomla Version: 5.2.6, no Template is used.

Hello Joomshaper Support, when I create in the Slideshow Addon a new Slider Item and add an Alt Text to this Slider Item the Frontend Editor chrashes.

The reason is because no Image is present before an Alt Text is written.

Alt Text added to an existing Slider Item with an Image: https://i.imgur.com/jJRf8YK.png

Alt Text added to a new Slider Item without an Image: https://i.imgur.com/VNLEh1r.png

SPPB should be so flexible that the Editor does not crash, when a Frontend User is working.

Accepted answer

Marked as the solution

Ziaul Kabir Staff

11 months ago

Hello,

I apologize for the delay. You will find this fix included in the upcoming release.

Thank you for your patience.

Best regards,

2 more replies

Ziaul Kabir Staff

1 year ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

BOFHJunior Asked this

1 year ago

Hello Ziaul,
sorry but i cannot. I tested this on my local Webspace with a blank Installation and a life site and the issue happens on both sides. So there is no problem on my end.

Please just follow the steps i described above and you will see the crash of the Frontend Editor.

If necessary i can create a Video.

Ziaul Kabir Staff

1 year ago

Thanks,

It will be fixed in next release.

Best Regards

BOFHJunior Asked this

1 year ago

Hello Ziaul,
can you please give me an Update, if the issues is fixed now?

Ziaul Kabir Staff

1 year ago

Still not fixed. I mark this urgent. Hope it will be added in next future update.

Thanks.

BOFHJunior Asked this

1 year ago

Hello Ziaul, can you please give me an Update, if the issues is fixed now?

Ziaul Kabir Staff

1 year ago

Our team is currently looking into this, and it will be addressed in an upcoming release.

Thank you for your patience and understanding.

BOFHJunior Asked this

1 year ago

Hello Ziaul, can you please give me an Update, if the issues is fixed now?

Ziaul Kabir Staff

1 year ago

Hello,

Thank you for your message.
Our team has been busy working on a major release, which is now live. We expect this issue to be resolved in the upcoming release.

We appreciate your patience and understanding.

Best regards,

BOFHJunior Asked this

11 months ago

Hello Ziaul, can you please give me an Update, if the issues is fixed now?