Contact Page, Email Filed And Message Error - Question | JoomShaper
🎃 Halloween Sale is Live! Get 35% OFF on all plans. Sale ends soon! Get Offer

Contact Page, Email Filed And Message Error

J

Jose

SP Page Builder 6 months ago

Hello,

I'm testing the contact page on sp page builder, and when i enter an email address, and try to send the message, i have a red message saying that "the email field is missing) but it is not.

I can't find a way to solve that.

Any help please ?

Thanks José

https://ibb.co/HpVNg28x

0
11 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #190587

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Please follow the instructions.

  1. https://prnt.sc/WWErkFWKUEm8 (Contact your hosting provider to enable the PHP mailfunction)
  2. https://prnt.sc/bPJoWvclO2UJ (You need to fillup those fields)

Best regards,

Toufiqur Rahman (Team Lead, Support)

0
J
Jose
Accepted Answer
6 months ago #190614

Hello Toufiq,

thanks for your very quick answer, i've done that and checked the email-test, and on the back end as well.

  1. i dont have the message "email sent" on my formular page when i send a message.
  2. it seems i cant send a message, even though i've entered the data

I don't kwow where to look...

https://ibb.co/BH1X5BgS https://ibb.co/gFLCn8V0

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #190615

If you use SMTP, also you need to fix the PHP mail function.

The mail() function has been disabled and the mail can't be sent.

And you have to fix it.

https://prnt.sc/NsWiahn8Lcxt

0
J
Jose
Accepted Answer
6 months ago #190618

ok thank you, i found it, where to enable the PHP, but it only work with PHP and not with the SMTP right ?

i would prefer to use the SMTP way, it is authentified emails

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #190619

Please check the both screenshot.

0
J
Jose
Accepted Answer
6 months ago #190628

it worked thanks !

but then.... i came back to test again and i have, again, a red message saying some requiered fields are missing...

https://ibb.co/W42xCVBQ

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #190632

CC wasn't shortcode. Please check now.

0
J
Jose
Accepted Answer
6 months ago #190635

thanks, the message is sent, but it does not shows the message and informations form the contact formular.. i've tried english than correspondances in french, as it was in th fields... nothings works

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #190687

Did you get server test email? I have tried but nothing found on my gmail using your PHP mail.

0
J
Jose
Accepted Answer
6 months ago #190766

Hello Toufiq,

I got an error message email. But, when I test from Joomla, it is working. And now it is also working in the website. thank you very much !

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #190827

You are most welcome & Thanks

0