Logo And Header Disappear When An Image Logo is Selected In The Basic Settings - Question | JoomShaper
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Logo And Header Disappear When An Image Logo is Selected In The Basic Settings

Carlos Arango

Carlos Arango

Template 5 months ago

Hello:

We are experiencing the same issue in revstat, stratos and federa.... Logo and header disappear when an image logo is selected in the basic settings.

And theres an intrusive left position in federal ans stratos located in the left of the content section...how can we deactivate that position?

Thanks

Caros Arango

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4 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 5 months ago #192772

Hello Carlos Arango,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. I can see that your logo is changed and there are no issues. Please share a screenshot of your intrusive left position issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 5 months ago #192775

Hi There!

Sorry for your experience. I have updated your Helix plugin and your issue has been fixed now.

Best Regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 5 months ago #194028

Hi Caros Arango,

Didn't hear anything back from you!

Hope you are doing good.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 months ago #199251

Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

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