Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

Hi Craig

In Joomla PHP settings do not have relation with Joomla session.

It means that you should try different settings here:

System > Global Configuration > System (tab) > Session Handler : if you have default value Database, change to Filesystem, Save and try again.