Bundle Cannot Downloaded In Fresh Joomla Installation - Question | JoomShaper
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Bundle Cannot Downloaded In Fresh Joomla Installation

MS

Matthias Schulz

SP Page Builder 5 months ago

Hello, I have a fresh Joomla intallation.Installed: SP Page Builder, RSFirewall, Akeena Backup. I create a new page in SP Page Builder and tried to install the start page of the wedding bundle. I always get an error: something went wrong. The error message doesn't provide more details On my main domain woks everything fine. I compared the setings and their are all equal. SSL certificate is running for the subdomain. Any hint what I need to check? I tried to find a solution in your forum / documentation with no success.

Thanks

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4 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #193332

Hello Matthias,

Thank you for reaching out to us.

Please allow me some time to investigate the issue you’re experiencing. I will get back to you as soon as I have a solution to help resolve it.

Thank you for your patience.

Best regards,

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 5 months ago #193333

Hi there!

Sorry for your experience.

Please recheck your email address and license key in the SPPB settings. The email doesn't seem to have an account with us. Please make sure you entered the JoomShaper associated email address there and the correct license key also.

Best Regards

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MS
Matthias Schulz
Accepted Answer
5 months ago #193414

Hi, sorry. I used the wrong e-mail. Correct one is in hidden content.I corrected this in the license settings and it works now! Many thanks

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 5 months ago #193480

Hi,

Glad that it is working now and you are always welcome:)

You may accept the most useful answer in order to close the post.

Have a nice day!

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