Not Able To Select Presets Typography. - Question | JoomShaper
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Not Able To Select Presets Typography.

A

Art

SP Page Builder 5 months ago

Hi, I am using the page layout Fundraising. What I like to do is change the typograpy in a text block. However as soon as I would like to change it I can't select any Presets or other fonts. What am I doing wrong? I am also using Helix Ultimate Framework.

Also, when trying to go to Media. I can't select "Folders". Any suggestions?

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Website
https://www.dino-studie.nl
9 Answers
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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #193833

Hi

Thanks for contacting us. I have checked your issue in my end. It seems ok in my end. Please check the screencast below in the hidden content area.

Please clear your Joomla and Browser cache then check again.

-Regards.

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A
Art
Accepted Answer
5 months ago #193938

Hi, thanks for the quick reply. I can't select the poppins type and can't select presets either? Not sure if I have to set things up for that too. ! https://snipboard.io/BjOVNw.jpg

Kind regards, Art

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #193990

Did you check my screencast video? It seems ok in my end. You can clear your Joomla cache then try again.

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A
Art
Accepted Answer
4 months ago #194818

Hi,

in your screen cast you do not select Poppins as a font? Also I can't select presets. That you are not showing in the screen cast either.

Please assist, I tried in multiple browsers.

Kind regards, Art

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 months ago #194867

Could you please give me a screencast video of your issue? And if possible keep a full site backup and try the latest version of page builder.

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A
Art
Accepted Answer
4 months ago #195027

Dear Mehtaz, thanks for your reply. Please login and have a look. I created an account for you. Again: I do want to change font in to Poppins. For example on the page I sent in the Snipboard (one post earlier) https://dino-studie.nl/index.php/over-de-studie. Kind regards, Art

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 months ago #195131

Hi

Are you talking about this portion?

https://prnt.sc/flJV3efOipua

Sorry for this inconvenience. I will inform our DEV team so that they can solve it ASAP.

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A
Art
Accepted Answer
4 months ago #195158

Hi Mehtaz,

Thanks! I expect that I can select on that part the Poppins font. Right?

Kind regards, Art

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 months ago #195250

Hi

Yes, this preset option is not opening. I have already informed our DEV team about it, they will fix it soon.

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