Empty Page After Change In Front-end Editor - Question | JoomShaper
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Empty Page After Change In Front-end Editor

JH

Juergen Hochhaeuser

SP Page Builder 4 months ago

Template: Stratso / Joomla: 5.3.1 / PHP: 8.3.21 / SPPB: 5.6.1 / Helix: 2.1.2

Hi there,

I am facing a strange behaviour.

  • I open the SPPB home page in the front-end editor
  • I make a change (in this case simply changing the text in a button) to the page
  • I click the save button

Situation is, that I have the turning wheel in the save button and all SPPB sections between header and footer are no longer displaed in the front-end: page is completely empty, no content.

I solved the situation by restoring the latest backup file.

The webiste is new and has been published 2 days ago. There are some ads running on customer and my side to promote the new page. As usual, there are always small corrections to make after Go-Live and I am very insecure now about the stability of the installation.

Did you came across this sitaution and have any clue about the root cause?

Thanks Juergen

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Website
http://drutexfensterwelt.de
3 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 months ago #195221

Hello Juergen Hochhaeuser,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. It would be helpful if you take a screencast and share here via any drive like Google Drive, Files FM, One Drive etc. Also, check this documentation:

SP Page Builder pages can't be saved

Best regards

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JH
Juergen Hochhaeuser
Accepted Answer
4 months ago #196024

Hi Ofi, please excuse my late reply.

It seems the issue is currenty solved. Please see hidden content for some details.

Thank you for your support. Juergen

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 months ago #196048

It's alright. Let me know anytime you need help.

If the answer resolved your query, you can mark it as accepted to help close the post and guide others with similar questions. There is a button to accept answers after each comment.

If there's anything else you need assistance with, feel free to let us know!

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