Hi

Thanks for contacting us and sorry for your issue. You can follow this documentation below:

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting

Please make sure you have used the correct Email address, which is associated with JoomShaper account and the correct license key which is located in your dashboard. Then Clear your Joomla and Browser cache then check. It should work.

-Regards.

I have done this. This happened once before shortly after install and that fixed it. It happened again several days ago and I followed the documentation again and it doesnt work. I have tried other browsers and done everything listed.

Did you check your email address thoroughly? It seems that several users mainly encountered this issue because they entered an incorrect email address.

Is this solved now?

Follow steps 7 & 8 and 3. It helps in 99% cases.

Thank you all. I logged out and back in and reset all cache and it finally started working again Thank you

Yes, sometimes the simplest methods work the best. And follow the troubleshooting section from time to time. You're welcome.

Please mark topic as solved.

Hi

Could you please close this post by accepting the answer?