I am unable to use the pro features of SP Page Builder. I followed the directions to clear cache etc but that did not fix the issue
Staff replied
SP Page Builder
SP Page Builder doesnt allow me to use pro features
8 replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us and sorry for your issue. You can follow this documentation below:
https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting
Please make sure you have used the correct Email address, which is associated with JoomShaper account and the correct license key which is located in your dashboard. Then Clear your Joomla and Browser cache then check. It should work.
-Regards.
Brandon Ray Asked this
I have done this. This happened once before shortly after install and that fixed it. It happened again several days ago and I followed the documentation again and it doesnt work. I have tried other browsers and done everything listed.
Mehtaz Afsana Borsha Staff
Did you check your email address thoroughly? It seems that several users mainly encountered this issue because they entered an incorrect email address.
Mehtaz Afsana Borsha Staff
Is this solved now?
Paul Frankowski Senior Staff
Follow steps 7 & 8 and 3. It helps in 99% cases.
Brandon Ray Asked this
Thank you all. I logged out and back in and reset all cache and it finally started working again Thank you
Mehtaz Afsana Borsha Staff
Glad to know that, you are always welcome. You can now close this post by accepting the answer.
Paul Frankowski Senior Staff
Yes, sometimes the simplest methods work the best. And follow the troubleshooting section from time to time. You're welcome.
Please mark topic as solved.
Mehtaz Afsana Borsha Staff
Hi
Could you please close this post by accepting the answer?
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