Error When Trying To Add Text
Tom
Hi, i have been trying to add the text element to multiple different pages but I recieve an error page once I click on the edit icon. I can drag the element into the correct location but cant add/edit text.
Tom
Accepted AnswerHI, thank you for getting back to me, we updated the extension sp page builder and now the text box is working as expected
Atick Eashrak Shuvo
Accepted AnswerThank you for reaching out, and I apologize for the inconvenience you're experiencing.
To assist you better, could you please let me know which version of SP Page Builder you are currently using? This information will help us identify the issue more accurately and provide the appropriate solution.
Looking forward to your response.
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Tom
Accepted AnswerHi, i have included the details below and completed a full back up. Thank you for your help
Tom
Accepted AnswerMy apologies, could you try the details below or please provide instructions on how to grant temporary access as it appears the previous log in details do not work.
Atick Eashrak Shuvo
Accepted AnswerApologies for the inconvenience. I’ve checked your site but wasn’t able to identify any issues on my end. It’s possible I may be missing something. Could you kindly share a screen recording of the issue you’re experiencing? That would help me assist you more accurately.