Blank Page When I Edit In Front End - Question | JoomShaper
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Blank Page When I Edit In Front End

G

Gaia

SP Page Builder 4 months ago

Hello, I have the latest version of SP Page Builder Pro on Joomla 5.31. Several pages are blank when I try to edit them on the front end. Others work and display fine. Can you help me? Thank you very much.

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11 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196455

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight.

  1. Enable debug mode and error reporting from the global configuration settings. Then share a screenshot.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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G
Gaia
Accepted Answer
4 months ago #196469

Even with debug mode on, the screen is still plain white.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196509

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

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G
Gaia
Accepted Answer
4 months ago #196525

Hello, I sent you your login and password

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196545

Please share your site URL.

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G
Gaia
Accepted Answer
4 months ago #196717
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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196721

Username and password do not match or you do not have an account yet.

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G
Gaia
Accepted Answer
4 months ago #196772

Sorry for the mistake

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196779

This plugin occurred the problem. Now it has been disabled and it works fine now.

System - CG Webp

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G
Gaia
Accepted Answer
4 months ago #196836

Hello Toufiq, thank you very much.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #196873

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.

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We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)

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