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Update

RJ

Richard Juknavorian

Template 3 months ago

I'm trying to update a template and I get the following

Failed to download package. Download it and install manually from https://www.joomshaper.com/index.php?option=com_product&task=download.download&product=template&id=175&sub=2.

I have the key and email correct in the config area.

Is there anywhere else I need to enter the information.

Thanks

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Website
https://stsvartanantz.com
6 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #200129

Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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RJ
Richard Juknavorian
Accepted Answer
2 months ago #200131

Yes. It is resolved.

Thanks

Richard

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #199556

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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RJ
Richard Juknavorian
Accepted Answer
2 months ago #200128

Good morning

Were you able to resolve my problem.

Thanks Richard

0
RJ
Richard Juknavorian
Accepted Answer
2 months ago #200127

Good morning

Were you able to find the problem?

Thanks. Richard

0
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #200132

You're very welcome, Richard. I'm glad to hear the issue has been resolved.

If you need any further assistance, feel free to reach out.

Please marked the issue as solved

Best regards

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