Issued All The Fonts From SP Page Builder Templates Disapeared.
Jean-Claude Gagné
I got an issued with my website all fonts from template on my pages got changed to a default font. And I can't manage to put them back. I got way too many pages to change all of them manually. Is there a way to fix this? This happened ever since I did the last update this morning. I'm using Joomla with the SP PAGE Builder and use templates that come with fonts normally and now since the new update they all gone and it mess up my whole website. I tried to set up the Google Font Api thing but everytime I tried to download a font it says this "Cannot read properties of undefined (reading 'id')" and I got no idea how to fix this. And I don't know if that's the same reason it doesn't read the Font from the templates, which I wouldn't see why that be the case since I never had to configured the Google font API before for it to work.
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Jean-Claude Gagné
Accepted AnswerHey if you look through my hidden replys the admin access are there.
Thank you for your response!
Atick Eashrak Shuvo
Accepted AnswerHello Jean-Claude Gagné,
Sorry for the inconvenience you're experiencing. We've identified the issue and our development team is working on a fix, which will be included in the next update. We appreciate your patience and understanding.
Best regards
Atick Eashrak Shuvo
Accepted AnswerAnd when will that next update be exactly?
If everything proceeds as expected, the update should be avalable tomorrow.
Paul Frankowski
Accepted AnswerCan you share site URL, we can install you a new version and test if it helps. If not you have to wait for offcial package.
Jean-Claude Gagné
Accepted AnswerHello,
I wouldn't mind if you guys want to access my website, the only problem is, that it's a Internet. So you need to be on my network to access it. But you could connect to my computer with a Remote desktop applications like, TeamViewer anything that would works for you guys, just let me know. And I be more then willing to let you guys access it through Remote.
Jean-Claude Gagné
Accepted Answerhey
I did the new update this morning, and the issue is still hasn't been fixed. Can you guys please help me. I received no answers from my last post. Could we setup a TeamViewer or anything so you guys could access my website and fix the issue?
THank you